System and method for realizing voice recognition in polyphonic ringtone system

Abstract

The invention discloses a system for realizing voice recognition in a polyphonic ringtone system, which comprises a service control point, an IVR service logic, a media server and a voice recognition engine, wherein the service control point is used for analyzing an executive service command and controlled by the IVR service logic to finish the information exchange with the media server; the IVR service logic is used for controlling playback and number receiving of a user and processing of information recorded by the user and also used for finishing the service function according to the selection of the user and the setting of the service logic; the media server performs operation according to the instruction of the service control point, performs information exchange with the voice recognition engine according to the instruction and notifies the IVR service logic of the voice recognition result; and the voice recognition engine is used for recognizing the voice recorded by the user under control of the service control point and reporting the voice recognition result. The invention also discloses a method for realizing voice recognition in a polyphonic ringtone system. By adoptingthe system and the method, the problem of information exchange in the IVR flow can be solved and the voice recognition in the polyphonic ringtone IVR flow is finished.

Description

technical field [0001] The invention relates to speech recognition and color ring back tone technology, in particular to a system and method for realizing speech recognition in the color ring back tone system. Background technique [0002] With the continuous development of speech technology, speech recognition technology has been widely used in the computer field, and the scope involved is also more and more extensive, for example, speech recording, various voice-activated terminals and so on. Although the speech recognition technology itself has matured day by day, its application in the communication field is far from being popularized, and most of the current applications are limited to the development of application program interface (API) interface. [0003] On the other hand, during the increasing development of the CRBT service, voice technology such as an Interactive Voice Response (IVR) process is also gradually applied to the CRBT system. However, due to the char...

AI Technical Summary

Problems solved by technology

Although the use of the web method has great advantages in interactive information, its use is still limited by the use environment and the user population, for example: it is necessary to provide an environment that supports web operation, and users need to know how to use the web method, etc.

As for the IVR process, there are no requirements for these usage environments, as long as the IVR service logic is triggered through the communication terminal; and the IVR service has the advantages of convenient use and simple operation, so how to use the IVR process in the color ring system to achieve more The user customization function of the system, the information interaction problem in the IVR process needs to be solved urgently

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