Processing method and device of unusual telephone charge

A processing method and abnormal technology, applied in the field of communication, can solve problems such as abnormal call charges, and achieve the effect of speeding up the determination speed and improving the user experience

Inactive Publication Date: 2011-08-03
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] The present invention is proposed for the problem that it is difficult to timely solve the problem of abnormal telephone charges caused by the deduction bill when the deduction bill includes a large number of deduction records. For this reason, the main purpose of the present invention is to provide a method and device for processing abnormal telephone charges, to solve the above problems

Method used

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  • Processing method and device of unusual telephone charge
  • Processing method and device of unusual telephone charge
  • Processing method and device of unusual telephone charge

Examples

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Embodiment 1

[0042] image 3 It is a flow chart of a method for handling call charge exceptions according to a preferred embodiment of the present invention, such as image 3 As shown, the following steps S302 to S312 are included.

[0043] Step S302: Transforming the bill of an IN service, the bill needs to reflect certain information.

[0044] Step S304: Create a table in the database. This step is mainly to establish an appropriate table structure in the database according to various service bill information of the user, and make preparations for importing data into the database in the next step.

[0045] Step S306: Collect all bills of the user with abnormal call charges. This step mainly realizes sorting and collecting all bill deduction bills of users with abnormal bills from the SCP.

[0046] Step S308: preprocessing of user bills. This step mainly realizes the preprocessing of the user bill. The main purpose of preprocessing is to convert bills into a format suitable for impo...

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Abstract

The invention discloses a processing method and device of unusual telephone charge. The method comprises the following steps of: collecting a fee deduction list of a user who complains for unusual telephone charge, wherein the fee deduction list comprises a plurality of fee deduction records; importing the plurality of fee deduction records into a database according to a preset rule; and determining the fee deduction records of the unusual telephone charge in the plurality of fee deduction records in the database. By use of the invention, the speed of determining the fee deduction records can be increased so as to timely determine the reason causing the unusual telephone charge of the user and enhance the user experience.

Description

technical field [0001] The invention relates to the communication field, in particular to a method and device for processing abnormal call charges. Background technique [0002] As an emerging business service network in the mobile communication industry, the intelligent network system can provide various value-added services conveniently, flexibly, economically and effectively, and through integration with business systems, customer service centers, short message centers and banking systems, provide users with Provide better, timely and humanized services. The intelligent network system is one of the biggest business growth points for telecom operators. [0003] In an intelligent network system, a service control point (Service Control Point, SCP for short) is one of the most critical devices. The networking principle diagram of the intelligent network system is as follows: figure 1 As shown, the intelligent service is realized on the SCP, and the service management poin...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04W4/24H04W88/18
CPCH04M15/43H04L12/1428H04M15/735H04M15/70H04M15/73
Inventor 侯智荣
Owner ZTE CORP
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