Method and system for instantly transmitting service information in instant messaging (IM) way

Abstract

The invention relates to a method for transmitting service information in an instant messaging (IM) way. The method comprises the following steps of: providing an IM server in an IM system, so that service information communication between an information transmitter and an information receiver can be realized by the IM server in an IM network; and the IM system records communication contents related to the communication and services between the information transmitter and the information receiver in an information processing process. The service information is transmitted in the IM way, so that the information can be transmitted instantly, the demotivation of the information receiver can be avoided, working efficiency can be improved, and bases can be found when information processing results have errors.

Description

technical field [0001] The invention relates to the field of communication technology, in particular to a method and system for realizing instant delivery of business information in an IM (Instant Messaging) manner. Background technique [0002] The system currently used to transmit information, such as OA (Office action, the notice of examination opinion issued by the State Intellectual Property Office to the applicant or inventor during the patent examination process), CRM (Customer Relationship Management, customer relationship management) and other information The system usually uses the B / S (browser / server) system. When sending information to the receiver, the sender needs to submit the information to be sent to the server and store it in the database. The receiver needs to log in to the browser and refresh Browser interface to check whether there is any information to be received, if there is, read the information from the database, and view and process it, so that the...

AI Technical Summary

Problems solved by technology

[0002] The system currently used to transmit information, such as OA (Office action, notice of examination opinion issued by the State Intellectual Property Office to the applicant or inventor during the patent examination process), CRM (Customer Relationship Management, customer relationship management) and other information The system usually uses the B / S (browser / server) system. When sending information to the receiver, the sender needs to submit the information to be sent to the server and store it in the database. The receiver needs to log in to the browser and refresh The browser interface to check whether there is any information to be received, and if so, read the information from the database, and view and process it, so that there will be a problem that the receiver does not receive the information in time and the message lags; and the receiver needs to log in to browse After querying the server, this will also cause the receiver to slow down on the grounds that they have not received the information in real time; in addition, in the B / S system, there is often a single form to transmit information, and the receiver usually needs to borrow other communication methods ( Such as telephone, face-to-face conversation, E-mail, etc.) to communicate with the sender in order to correctly process the information. In this process, there is currently no unified and effective record of the communication method and communication content. If there is a problem later, it cannot be queried

The use of B / S system to transmit information still has the defects of high cost, low efficiency and waste of time

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