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Call center and processing method of call center for target point search result as well as search system for target point

A search result and call center technology, applied in transmission systems, electrical digital data processing, special data processing applications, etc., to achieve the effects of improving accuracy, better service, and reducing burden

Active Publication Date: 2012-07-04
SHANGHAI PATEO ELECTRONIC EQUIPMENT MANUFACTURING CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] After the call center obtains the service request from the requesting end, it searches the map to obtain search results based on the request content, and usually gets more search results. If all of them are sent to the requesting end, it will cause trouble for the user to choose.

Method used

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  • Call center and processing method of call center for target point search result as well as search system for target point
  • Call center and processing method of call center for target point search result as well as search system for target point
  • Call center and processing method of call center for target point search result as well as search system for target point

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Embodiment Construction

[0046] In order to make the above objects, features and advantages of the present invention more comprehensible, specific implementations of the present invention will be described in detail below in conjunction with the accompanying drawings.

[0047] In the following description, specific details are set forth in order to provide a thorough understanding of the present invention. However, the present invention can be implemented in many other ways than those described here, and those skilled in the art can make similar extensions without departing from the connotation of the present invention. Accordingly, the present invention is not limited to the specific embodiments disclosed below.

[0048]Call Center (Call Center-cc), also known as Customer Care Center-ccc, is a comprehensive information service system based on computer and communication technology (CTI). A modern call center integrates communication network, computer network and multiple latest technologies in the in...

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Abstract

The invention discloses a processing method of a call center for a target point search result. The processing method comprises the following steps of: receiving a search request and acquiring target point information corresponding to the search request; with a search center corresponding to the search request as a center, searching map data within a preset distance range and acquiring the target point search result matched with the target point; and screening the target point search result according to a search result feedback condition corresponding to the search request and retaining the target point search result meeting the search result feedback condition. The invention also provides the call center which comprises a receiving unit, a search unit and a screening unit and is used for realizing the processing method of the call center for the target point search result. The invention also provides a search system which comprises a request end and the call center. According to the search system, the problem that the accuracy of the search result is increased when how the map is searched by the call center is solved.

Description

technical field [0001] The invention relates to the field of data communication of a call center, in particular to a call center and a method for processing a search result of a target point and a search system thereof. Background technique [0002] People's requirements for automobile performance are getting higher and higher. Safety, comfort, environmental protection and service have become the themes of automobile development. With the development of wireless communication and Internet network, the automobile as a mobile carrier and call center communication has become a reality technically. At the same time, the development of global satellite positioning system (GPS) technology enables car users to know road information and obtain navigation services directly in the car or through a call center. [0003] With the progress of the city and the development of science and technology, car users often inquire about the location information of road conditions, hotels, restau...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/50H04L29/08G06F17/30
Inventor 韩昱徐超
Owner SHANGHAI PATEO ELECTRONIC EQUIPMENT MANUFACTURING CO LTD
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