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Interactive voice service system and realization method thereof

A technology of service system and voice service, which is applied in the field of voice service system and its implementation, and can solve problems such as inability to provide follow-up problem follow-up, active service user management, etc.

Inactive Publication Date: 2012-10-17
上海盛展网络科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The above service methods are all ways to provide users with active consultation, and they cannot provide follow-up processing of follow-up questions, active services and effective user management

Method used

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  • Interactive voice service system and realization method thereof
  • Interactive voice service system and realization method thereof
  • Interactive voice service system and realization method thereof

Examples

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Embodiment Construction

[0022] Now take a specific user in the game as an example to illustrate the interactive voice service system and implementation method of the present invention. Among them, the specific users include: 1) users who need to make two or more service appeals; 2) maliciously harassing users (users who insult and harass customer service personnel without substantive problems); According to consumption level), senior game personnel (distinguished by the usage time of the user's game account), users who are disconnected due to network factors in the service.

[0023] The voice service system of the interactive voice service system of the present invention includes an existing voice server, wherein the voice server also includes:

[0024] The return visit module is used to track users who need two or more service appeals;

[0025] The visitor processing module is used to set the access rights of malicious nuisance users, and to assign personalized services to special users (including:...

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Abstract

The invention discloses an interactive voice service system and a realization method thereof. The voice service system includes a voice server. Besides, the voice server comprises: a call back module, which is used for tracking a user requiring secondary service appealing or multi-time service appealing; and a caller processing module, which is used for carrying out access permission arrangement on users with malicious nuisance and carrying out personalized service distribution on special users. In addition, the realization method comprises the following steps that: after the voice server receives a user request, the called processing module is started; if it is determined that the user is not on a blocking list, called distribution data information is invoked; if the user is in a called distribution database, the user directly queues up for a voice service at a working interface of an exclusive customer service worker; and after the voice service is completed, the customer service worker updates a call back list according to a question feedbacked by the user. According to the invention, whether calling of a user is finally received and solved can be tracked timely.

Description

technical field [0001] The present invention relates to a voice service system and its implementation method, in particular to an interactive voice service system and its implementation method. Background technique [0002] The current common online voice service system mainly uses the establishment of a website on the system side. The website is equipped with at least one e-commerce webpage or a webpage that can be connected to other service areas. There is a specific service button on the webpage. The voice service can be initiated by clicking the button. The in-game service system is mainly robot Q&A or online text chat service system, and some in-game voice services just place a channel of the voice platform in the game to provide simple consulting services. [0003] Although the online voice service system on the web page combines VoIP and the web page to provide users with online voice service, but in the online voice service system provided on the web page, the user ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/06
Inventor 刘念李瑞萌邹玥
Owner 上海盛展网络科技有限公司
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