Interactive voice response (IVR)-free virtual switchboard service method and system

Abstract

The invention discloses an interactive voice response (IVR)-free virtual switchboard service method and an IVR-free virtual switchboard service system. According to the IVR-free virtual switchboard service system, before a user calls an extension set of an enterprise, a switchboard number or the extension set information is queried by a client system installed in a mobile phone; a local number and the extension set information of the extension set to be called are required to be transmitted to a platform service system through a third-generation (3G) network; a switchboard of the enterprise is called through a second-generation (2G) network of the mobile phone after the transmission of the local number and the extension set information; the platform service system serves as a virtual terminal of the switchboard of the enterprise, connects a telephone line of the user, retrieves the extension set information transmitted in advance by the user according to the local number, identifies a real terminal number and a terminal priority, which corresponds to the extension set information, and forwards the telephone line to a corresponding terminal. In the whole process, an IVR is not required to guide keying, and the user can call the extension set only by dialing the number of the switchboard once, so that an IVR-free virtual switchboard service function is realized.

Description

technical field [0001] The invention relates to the field of communication and computer, in particular to a method and system for realizing virtual switchboard service without IVR. Background technique [0002] In order to meet the modern enterprise operation and management model and stabilize the position of the enterprise in the market competition, many enterprises have adopted the enterprise switchboard system for internal employee communication and external service exchange. At present, the virtual switchboard system widely used by many large and small enterprises in the market, by providing the functions of virtual switchboard and virtual trunk line, realizes the connection of multiple telephones and multiple telephones with one number, and only publishes a unified communication number to the outside world. IVR voice navigation guides users who access the switchboard to transfer to each extension. [0003] However, as an interactive voice response system, IVR uses a us...

AI Technical Summary

Problems solved by technology

[0005] The present invention aims at the deficiencies of the prior art, and proposes a method and system for implementing a virtual switchboard service without an IVR. Error-prone problems, enabling users to quickly dial the corresponding extension number and effectively improving the efficiency of the enterprise switchboard system

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