Method and device for transmitting service work orders and service work order processing system

A sending method and work order technology, applied in the field of communication, can solve the problem of lack of timely and accurate sending of business work orders, etc.

Active Publication Date: 2013-03-06
CHINA MOBILE GROUP SHAIHAI
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0008] Embodiments of the present invention provide a method and device for sending business work orders, and a business work order pro...

Method used

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  • Method and device for transmitting service work orders and service work order processing system
  • Method and device for transmitting service work orders and service work order processing system
  • Method and device for transmitting service work orders and service work order processing system

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Embodiment Construction

[0029] In view of the lack of a method for timely and accurately processing business work orders in the prior art, the embodiment of the present invention provides a method for sending business work orders. The flow of the method of the present invention is as follows: figure 1 As shown, the execution steps are as follows:

[0030] Step S10: The buffer processing unit determines that the received user's business work order is a real-time work order, and immediately sends it to the parent work order processing unit; otherwise, when the number of work orders in the parent work order processing unit is less than the first set threshold Work order processing unit sent.

[0031] Business work orders can generally be divided into two categories: real-time work orders and non-real-time work orders. Real-time work orders are work orders requested by users or issued by customer service that need to be processed in a timely manner, such as work orders for enabling functions requested b...

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Abstract

The invention discloses a method and a device for transmitting service work orders and a service work order processing system. The method includes: a buffer processing unit receives user's service work orders which are real-time works order and transmits the work orders to a parent work order processing unit timely; otherwise, the buffer processing unit transmits the work orders to the parent work order processing unit when the number of work orders in the parent work order processing unit is lower than a preset threshold; the parent work order processing unit divides the received service work orders into sub-work-orders according to users' requests and transmits the sub-work-orders to a work order transmitting control unit; the work order transmitting control unit transmits type-determined sub-work-orders to corresponding sub-work-order processing units according to preset transmitting rules in each work order type; and the sub-work-order processing units transmit the sub-work-orders to corresponding work order processing devices. By the method, the work orders in different types can be transmitted timely and accurately, and efficiency and accuracy of work order transmission are improved.

Description

technical field [0001] The invention relates to the field of communications, in particular to a method and device for sending business work orders and a system for processing business work orders. Background technique [0002] The popularization of 3G services has made the functions of mobile phones more and more abundant. Mobile phones not only need to meet the needs of users for basic calls and short message exchanges, but also undertake more functions of information experts: mobile phone reading, mobile phone Fetion, wireless Internet access and other new services have become increasingly popular. It penetrates into all areas of people's work and life. As more and more users use these new services, various business work orders have also experienced explosive growth, which brings huge challenges to the maintenance of the service provisioning system. For this reason, how to ensure the timeliness and completeness of user business work orders has become a hot research topic ...

Claims

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Application Information

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IPC IPC(8): H04L12/24
Inventor 孙乐
Owner CHINA MOBILE GROUP SHAIHAI
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