Event message processing method and device of Genesys platform

Abstract

The invention provides an event message processing method and an event message processing device of a Genesys platform. The method comprises the following steps of obtaining event messages of the Genesys platform; identifying the event messages according to relevant characteristic of a business logic for intercepting event messages irrelevant to the business logic; sending event messages relevant to the business logic to a business system. Before the event messages of the Genesys platform are sent to the business system, the event messages are identified according to the relevant characteristic of the business logic for intercepting the event messages irrelevant to the business logic, and only the identified event messages relevant to the business logic are sent to the business system, so that the interference caused by a mass of event messages irrelevant to the business logic to the business system is avoided, and the normal business deployment is facilitated.

Description

technical field [0001] The present invention relates to a Genesys platform (Genesys Telecommunications Laboratories, Genesys Telecommunication Laboratory), in particular to an event message processing method and device of the Genesys platform. Background technique [0002] Genesys platform is an open, scalable and flexible customer management interaction platform. It is the core of building a customer service center. All Genesys solution modules include Enterprise Routing Solution, Network Routing Solution, Outbound Contact Solution, Internet Contact Solution), Workforce Management Solution, etc. are built on the Genesys basic platform. All modules of Genesys can be fully integrated to provide customers with comprehensive and full-featured enterprise interaction solutions. [0003] When developing a business system (for example, developing a marketing customer module), it is usually necessary to call the Genesys platform according to the API (Application Programming Interf...

AI Technical Summary

Problems solved by technology

And because the Genesys platform only throws event messages for its own event message throwing mechanism, for example: when we make a call, just after dialing the phone number, the platform will throw an event about the connection, the connection is successful, and the other party rings A series of events such as , call establishment, etc. are thrown at the same time, and for the business system itself, it may only need to pay attention to the information related to the business, that is to say, the business system will receive a lot of unrelated business logic after calling the Genesys platform. Information, and the processing of these information irrelevant to business logic will take up the time of the staff to deal with normal business, which seriously interferes with the normal business development

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