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Registration control method of mobile terminal for accessing call center and system thereof

A mobile terminal and control method technology, applied in transmission systems, electrical components, wireless communications, etc., can solve problems such as high technical difficulty, unreliable voice processing for security, and inability to guarantee stability and reliability, and achieve stable registration methods. Effect

Inactive Publication Date: 2015-02-11
SHANGHAI CTRIP COMMERCE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In addition, although there is a possibility of directly connecting to the call center through the sip server in the prior art, its security and voice processing are very unreliable, and the technical difficulty is also higher
Since the stability and reliability cannot be guaranteed, there are risks in commercial use

Method used

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  • Registration control method of mobile terminal for accessing call center and system thereof
  • Registration control method of mobile terminal for accessing call center and system thereof

Examples

Experimental program
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Embodiment Construction

[0039] The present invention is further illustrated below by means of examples, but the present invention is not limited to the scope of the examples.

[0040] Refer below figure 1 and figure 2 , introducing the registration control method and system for the mobile terminal to access the call center of the present invention.

[0041] The SBC first establishes a long link with the SM of the call center through the SIP trunk, as a border gateway of the call center. When the mobile terminal registers with the SBC through a customized application program, the SBC receives the user registration request, forwards the registration message to the SIP Server (server), and the SIP Server sends a database (such as Mysql database, (Mysql: a relational database management system) ) initiates registration password verification. After the registration is successful, the request is returned to the SBC, and the SBC returns the registration request to the terminal. The SBC and the SIP Serve...

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Abstract

The invention discloses a registration control method of a mobile terminal for accessing a call center and a system thereof. The registration control method comprises the steps that a long link is established by an SBC via an SIP trunk and the SM of the call center; the mobile terminal sends a first registration request to the SBC via an application program; the SBC forwards the first registration request to an SIP server; the SIP server sends an authentication request to the SBC; the SBC sends the authentication request to the mobile terminal; the mobile terminal sends a second registration request carrying authentication information to the SBC via the application program; the SBC forwards the second registration request to the SIP server; the SIP server completes registration according to the authentication information and returns the registration result to the SBC; and the SBC returns the registration result to the mobile terminal. The mobile terminal is registered via the SBC. Compared with methods in the prior art, the registration method is relatively stable, reliable and practical.

Description

technical field [0001] The invention relates to a registration control method and system for a mobile terminal to access a call center. Background technique [0002] As adoption of smartphones grows, customers are increasingly drawn to the mobile web. The adoption of mobile methods and applications as the primary means of communication between customers and businesses has become inevitable. However, intelligent mobile methods cannot completely replace the communication between customers and enterprises. Therefore, from another perspective, the mobile Internet is both an innovation and an aid to traditional industries. It is necessary to constantly explore how to combine the characteristics of the mobile Internet with traditional industry and enterprise applications. As a traditional customer service method of people-to-people communication, call centers can effectively make up for and supplement the interactive problems of human-computer interaction with smart mobile termin...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/06H04W12/06
CPCH04W60/00H04L65/1073
Inventor 沈强张俊
Owner SHANGHAI CTRIP COMMERCE CO LTD
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