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Service assignment device and service assignment method

A technology of distribution device and distribution method, applied in electrical components, transmission systems, etc., can solve the problem of meaningless matching operation, and achieve the effects of improving service distribution speed, reducing system consumption, and improving efficiency

Inactive Publication Date: 2015-04-29
FOUNDER BROADBAND NETWORK SERVICE
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  • Description
  • Claims
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Problems solved by technology

[0002] There are many business processing methods in the current telecommunications industry. When assigning a user’s business request to a processing person, it is necessary to consider all the attributes of the business request, and sometimes the status information of the processing person. However, in fact, the attributes of the business request and The status information of the processing personnel is not necessarily useful. Only part of the status information of the processing personnel may be entered in the system. At this time, if all the attribute information of the business request is matched with the status information, many matching operations are meaningless , and the matching result is optimal in the eyes of the system, but it does not necessarily meet the needs of users

Method used

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  • Service assignment device and service assignment method

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Embodiment Construction

[0012] In order to understand the above-mentioned purpose, features and advantages of the present invention more clearly, the present invention will be further described in detail below in conjunction with the accompanying drawings and specific embodiments. It should be noted that, in the case of no conflict, the embodiments of the present application and the features in the embodiments can be combined with each other.

[0013] In the following description, many specific details are set forth in order to fully understand the present invention. However, the present invention can also be implemented in other ways different from those described here. Therefore, the protection scope of the present invention is not limited by the specific details disclosed below. EXAMPLE LIMITATIONS.

[0014] figure 1 A schematic block diagram of a service distribution device according to an embodiment of the present invention is shown.

[0015] Such as figure 1 As shown, the service allocation ...

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Abstract

The invention provides a service assignment device and a service assignment method. The service assignment device comprises a receiving unit, an analysis unit, a filtering unit, a matching unit and a transmission unit, wherein the receiving unit receives a service request from a user terminal; the analysis unit analyzes the service request to obtain the attribute information of the service request; the filtering unit filters the attribute information according to a first preset information type to obtain at least one piece of target attribute information matched with the first preset information type; the matching unit matches the target attribute information with the state information of at least one processing terminal in a database to determine a target processing terminal whose matching degree with the target attribute information is the highest; the transmission unit allocates the service request to the target processing terminal. According to the technical scheme, the attribute information of the service request can be filtered, and only part of attribute information meeting the condition is matched, so that the matching efficiency is improved, the system consumption is reduced, and the service assignment speed is increased.

Description

technical field [0001] The present invention relates to the technical field of service processing, in particular, to a service distribution device and a service distribution method. Background technique [0002] There are many business processing methods in the current telecommunications industry. When assigning a user’s business request to a processing person, it is necessary to consider all the attributes of the business request, and sometimes the status information of the processing person. However, in fact, the attributes of the business request and The status information of the processing personnel is not necessarily useful. Only part of the status information of the processing personnel may be entered in the system. At this time, if all the attribute information of the business request is matched with the status information, many matching operations are meaningless , and the matching result may seem optimal to the system, but it does not necessarily meet the user's nee...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/08
Inventor 赖俊逸
Owner FOUNDER BROADBAND NETWORK SERVICE
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