Service assignment device and service assignment method

Abstract

The invention provides a service assignment device and a service assignment method. The service assignment device comprises a receiving unit, an analysis unit, a filtering unit, a matching unit and a transmission unit, wherein the receiving unit receives a service request from a user terminal; the analysis unit analyzes the service request to obtain the attribute information of the service request; the filtering unit filters the attribute information according to a first preset information type to obtain at least one piece of target attribute information matched with the first preset information type; the matching unit matches the target attribute information with the state information of at least one processing terminal in a database to determine a target processing terminal whose matching degree with the target attribute information is the highest; the transmission unit allocates the service request to the target processing terminal. According to the technical scheme, the attribute information of the service request can be filtered, and only part of attribute information meeting the condition is matched, so that the matching efficiency is improved, the system consumption is reduced, and the service assignment speed is increased.

Description

technical field [0001] The present invention relates to the technical field of service processing, in particular, to a service distribution device and a service distribution method. Background technique [0002] There are many business processing methods in the current telecommunications industry. When assigning a user’s business request to a processing person, it is necessary to consider all the attributes of the business request, and sometimes the status information of the processing person. However, in fact, the attributes of the business request and The status information of the processing personnel is not necessarily useful. Only part of the status information of the processing personnel may be entered in the system. At this time, if all the attribute information of the business request is matched with the status information, many matching operations are meaningless , and the matching result may seem optimal to the system, but it does not necessarily meet the user's nee...

AI Technical Summary

Problems solved by technology

[0002] There are many business processing methods in the current telecommunications industry. When assigning a user’s business request to a processing person, it is necessary to consider all the attributes of the business request, and sometimes the status information of the processing person. However, in fact, the attributes of the business request and The status information of the processing personnel is not necessarily useful. Only part of the status information of the processing personnel may be entered in the system. At this time, if all the attribute information of the business request is matched with the status information, many matching operations are meaningless , and the matching result is optimal in the eyes of the system, but it does not necessarily meet the needs of users

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