Scheduling method and scheduling system

Abstract

The invention relates to a scheduling method and a scheduling system. The scheduling method comprises the following steps of obtaining pre-allocated scheduling information; respectively splitting various pre-allocated work and rest information of all scheduling personnel into a plurality of business components; packaging and combining all split business components to multiple groups of page information according to the scheduling personnel to which the business components belong; respectively associating multiple groups of page information with the corresponding scheduling personnel; and generating a scheduling list according to the scheduling information and all page information obtained after associating the scheduling personnel. According to the scheduling method and the scheduling system, on the basis of transformation of a scheduling mode, a manager liberates from the heavy scheduling and works more easily, the work enthusiasm of the staff is further improved based on a fair scheduling result, and through increasing the number of service people at the peak period, the service perception and the satisfaction of a customer are improved.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a shift scheduling method and system. Background technique [0002] With the further upgrading of China's economy, the tertiary industry has gained more room for development, and at the same time has higher requirements for the service level of the tertiary industry. The uncertainty of service targets and the characteristics of the service provider’s daily working hours being longer than the individual’s working hours require multiple people to participate in the service at different times around the clock. To improve the service level of enterprises. [0003] In the above situations, it is necessary to determine the schedule for a certain period of time according to the shift and scheduler. For example, determine the schedule for each month to reasonably arrange shifts for each scheduler in that month. However, currently The scheduling table can only be arranged manually by ...

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Problems solved by technology

[0003] In the above situations, it is necessary to determine the schedule for a certain period of time according to the shift and scheduler. For example, determine the schedule for each month to reasonably arrange shifts for each scheduler in that month. However, currently The scheduling table can only be arranged manually by a special person. The complexity of scheduling increases greatly with the increase of personnel and shifts. The efficiency of scheduling is low, and manual scheduling is difficult to meet fair and reasonable scheduling. Real-time and effective requirements for planning and adapting

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