Ring tone recognition method and system for call center system
A call center and recognition method technology, applied in the field of communication, can solve the problems of low recognition accuracy and recognition efficiency, slow recognition speed, etc., and achieve the effect of small calculation amount and improved recognition efficiency.
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specific Embodiment 1
 Specific embodiment one, discloses a kind of ring tone recognition method of call center system, and take 5 seconds speech segment as example, as figure 1 As shown, it specifically includes the following steps:
Step S1, the call center system retrieves the phone number from the call list as the called user, calls the called user, and establishes a voice channel between the call center system and the called user.
 Step S2, first carry out fax machine identification, specifically,
 The call center system initiates a fax request, and initiates a fax media stream negotiation and establishment request to the called user through a SIP re-INVITE message, wherein the re-INVITE message contains an SDP offer describing the fax capability;
 The called user completes the fax capability negotiation with the call center system by returning a 200 message with SDP (answer) content;
 The call center system parses the content of the SDP (answer),...
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