Intelligent communication method, device, system and application for automobile maintenance direction

An automotive and intelligent technology, applied in data processing applications, special data processing applications, instruments, etc., can solve problems such as inability to match, and achieve the effect of fast matching, high precision and increased range

Inactive Publication Date: 2016-10-26
DALIAN ROILAND SCI & TECH CO LTD
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  • Abstract
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AI Technical Summary

Problems solved by technology

[0004] In order to solve the problem that there is an answer to the question in the above-mentioned answer library, but because of the problem in the expression of the question, the answer cannot be matched. The present invention provides an intelligent communication method, device, system and application in the direction of automobile maintenance. Realization, high matching of questions and answers, speeding up question matching

Method used

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  • Intelligent communication method, device, system and application for automobile maintenance direction
  • Intelligent communication method, device, system and application for automobile maintenance direction
  • Intelligent communication method, device, system and application for automobile maintenance direction

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Effect test

Embodiment 1

[0012] Embodiment 1: a kind of intelligent communication method of automobile maintenance direction, comprises the following steps:

[0013] S1. Establish an answer library for car maintenance questions, segment the customer questions in the answer library, and extract keywords;

[0014] S2. The automobile professional corpus performs similar word matching, obtains multiple similar words of keywords in the answer database, and calculates the similarity between keywords and similar words;

[0015] Among them, the steps of optimizing the automobile professional corpus for approximate word matching are: through the word vector calculation model of the neural network, perform approximate word matching on the automobile professional corpus, obtain multiple approximate words of keywords in the answer database, and use cosine similarity Degree method obtains the similarity between keywords and similar words, and retains the word with the highest similarity as similar words.

[0016]...

Embodiment 2

[0036] Embodiment 2: an intelligent communication device for car maintenance, including:

[0037] The answer library building module builds the answer library for car maintenance questions, divides the customer questions in the answer library into words, and extracts keywords;

[0038] Approximate word matching module, the automobile professional corpus performs approximate word matching, obtains multiple approximate words of keywords in the answer database, and calculates the similarity between keywords and similar words;

[0039] Automatic machine question answering implementation module, automatic machine question answering implementation, word segmentation for customer questions, and keyword extraction, match the extracted keywords with keywords in the answer library, and return the answer when the match is successful; when the match is unsuccessful, the approximate matching keyword words, and re-match the keywords in the answer library.

[0040] The device corresponds to...

Embodiment 3

[0041] Embodiment 3: This embodiment describes the formation route of the method in embodiment 1 and the device technical solution in embodiment 2:

[0042] 3.1. Big data statistical results

[0043] Before establishing the above method and device or system, we conducted a large number of detailed big data classification research on the consultation questions of thousands of Audi car owners, and found that the questions raised by car owners mainly focused on the following aspects as shown in Table 1:

[0044]

[0045]

[0046] Table 1

[0047] Among the above questions, 76% of the questions can be answered through the answer library established by technical managers and specialized auto insurance industry experts.

[0048] 3.2. Build an answer library

[0049] By extracting the questions of thousands of car owners, we formed a special answering team to answer them, formed an answer library, and extracted the keywords of the questions through the TF-IDF algorithm, so as...

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Abstract

Provided are an intelligent communication method, device, system and application for automobile maintenance direction, pertaining to the field of intelligent communication. In order to solve the problem that questions cannot be matched with answers due to expressions of questions although answers for questions exist in an answer library. The invention provides the intelligent communication method, device, system and application for automobile maintenance direction. Therefore, questions are highly matched with answers in order to increase matching speed of questions. The technical key points are described in that the answer library is set up and clients' questions in the answer library are subjected to word segmentation and keywords are obtained by extraction; an automobile corpus is utilized as approximate words for matching in order to obtain multiple approximate words of keywords in the answer library; similarity between keywords and approximate words can be obtained by calculations; an automatic machine is used for raising questions and giving answers, segmenting words of clients' questions, extracting keywords and matching extracted keywords with keywords in the answer library and returning answers when matching is successful; if not, approximate words of keywords are matched and keywords in the answer library are matched again.

Description

technical field [0001] The invention belongs to the field of intelligent communication, and relates to the establishment and application of an automatic machine question-and-answer communication method for automobile maintenance problems. Background technique [0002] In recent years, with the increasing number of automobiles, the demand for automobile breakdown maintenance consultation has also increased. Traditional automobile 4S stores have not been able to provide services because their growth is far behind the growth of automobiles, and some 4S shops exist. Dishonest behavior, so the disadvantages are becoming increasingly prominent. [0003] In addition, the emergence of intelligent human-computer communication technology for car maintenance issues allows customers to collect questions, organize technical personnel to answer customer questions, and form an answer library corresponding to customer questions; after a lot of research, keywords in the questions For statis...

Claims

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Application Information

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IPC IPC(8): G06F17/30G06Q50/10
CPCG06F16/90332G06Q50/10
Inventor 田雨农董向前
Owner DALIAN ROILAND SCI & TECH CO LTD
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