Telephone traffic dispatching method employing spare degree
A scheduling method and technology of vacancy degree, applied in the direction of telephone communication, subscriber special service, automatic switching office, etc., can solve the problems of bad customers, low efficiency of outgoing call numbers, and the effectiveness of outgoing call numbers is not reflected, etc. Avoid wasteful effects
Inactive Publication Date: 2017-03-01
JIANGSU HONGXIN SYST INTEGRATION
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The invention discloses a telephone traffic dispatching method employing the spare degree, and the method comprises the following steps: 1, carrying out the calling of a user number, enabling a telephone traffic dispatching platform to start a telephone traffic dispatching task, and obtaining the original signal data information on a seventh signal network link; 2, initiating an external call for a new task according to a default coefficient, initiating the external call for a number which has completed the external call according to a previous external call coefficient, analyzing the obtained data, extracting feature values of signals according to different protocols, and synthesizing the feature values to form a call detailed record with the unique identification office direction information; 3, providing the call detailed record for a telephone number statistics and analysis module in a synthesis process of the call detailed record; 4, carrying out the statistics of telephone traffic indexes in a certain statistical period based on the office direction according to the provided call detailed record, and achieving the dynamic timely adjustment of the telephone traffic according to a statistical result. The method provided by the invention can truly achieve the real-time regulation and control of external call rate prediction, guarantees that a person on a seat waits for a long time and has no call to answer, and avoids the waste of number resources.
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