Telephone traffic dispatching method employing spare degree

A scheduling method and technology of vacancy degree, applied in the direction of telephone communication, subscriber special service, automatic switching office, etc., can solve the problems of bad customers, low efficiency of outgoing call numbers, and the effectiveness of outgoing call numbers is not reflected, etc. Avoid wasteful effects

Inactive Publication Date: 2017-03-01
JIANGSU HONGXIN SYST INTEGRATION
8 Cites 12 Cited by

AI-Extracted Technical Summary

Problems solved by technology

Regardless of the quality of the number, the rate is the same, resulting in the effectiveness of the outbound number not being reflected, resulting in a waste of outbound numbers and an increase in labor costs, and also creates a bad perception for customers
[0003] In the prior art, for example, the Chinese patent application with the application number 201310604904.0 "Traffic Scheduli...
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Abstract

The invention discloses a telephone traffic dispatching method employing the spare degree, and the method comprises the following steps: 1, carrying out the calling of a user number, enabling a telephone traffic dispatching platform to start a telephone traffic dispatching task, and obtaining the original signal data information on a seventh signal network link; 2, initiating an external call for a new task according to a default coefficient, initiating the external call for a number which has completed the external call according to a previous external call coefficient, analyzing the obtained data, extracting feature values of signals according to different protocols, and synthesizing the feature values to form a call detailed record with the unique identification office direction information; 3, providing the call detailed record for a telephone number statistics and analysis module in a synthesis process of the call detailed record; 4, carrying out the statistics of telephone traffic indexes in a certain statistical period based on the office direction according to the provided call detailed record, and achieving the dynamic timely adjustment of the telephone traffic according to a statistical result. The method provided by the invention can truly achieve the real-time regulation and control of external call rate prediction, guarantees that a person on a seat waits for a long time and has no call to answer, and avoids the waste of number resources.

Application Domain

Technology Topic

Signaling networkData information +4

Image

  • Telephone traffic dispatching method employing spare degree

Examples

  • Experimental program(1)

Example Embodiment

[0018] The following describes the present invention in detail with reference to the drawings and specific embodiments.
[0019] Reference figure 1 As shown, a traffic scheduling method using idleness of the present invention, the specific implementation steps include:
[0020] Step 1. The user number calls in, and the traffic scheduling platform starts the traffic scheduling task. Obtain the original signaling data information on the No. 7 signaling network link. The acquisition method can be through various methods such as the No. 7 signaling detection system or the switch.
[0021] Step 2. For a new task, initiate an outbound call according to the default coefficient; for a number that has completed an outbound call, initiate an outbound call according to the previously generated outbound coefficient. Analyze the acquired data, extract the characteristic values ​​of signaling according to different protocols, and synthesize call detailed records with uniquely identifying office direction information.
[0022] Step 3. In the process of synthesizing call detailed records, provide the call detailed records to the traffic statistics analysis module. Including at least two times: once when the call detail record contains the connected state change signaling message; once when the call detail record is released and closed.
[0023] Step 4. Perform statistics of traffic indicators based on office directions within a certain statistical period according to the provided call detailed records. The statistical parameters of the system include the connection rate, the number of idle seats and the outbound call coefficient. According to the statistical results, timely adjustment of dynamic traffic is realized.
[0024] Other traffic statistics indicators can also include indicators such as network connection rate, call connection rate, call loss rate, and traffic volume. The acquisition of these indicators is mainly based on calculation of times and volume of traffic.
[0025] The call detailed records are distinguished based on the content of the call detailed records themselves, including incomplete call detailed records that have not been released and closed and complete call detailed records that have been released and closed. The calculation of the number of times mainly includes the number of occupations, the number of network connections, and the number of responses. The volume of traffic is usually the duration of the call.
[0026] Generally, call connection rate = number of answers/number of occupancy;
[0027] Traffic volume = call duration/statistics duration.
[0028] The connected state change signaling message is a backward address full signaling message generated after ringing, or a response signaling message, or is not limited to calls with these two signaling messages according to different traffic statistics indicators. Other signaling messages included in the detailed record.
[0029] If you want to count the real-time network connection rate, the connection status change signaling message must be the backward address full signaling message generated after ringing; if you want to count the real-time call connection rate, the connection status change signaling message must be a response Signaling message; if the statistical indicators include both the real-time network connection rate and the real-time call connection rate, it takes three times to provide detailed call records to the traffic statistics analysis module, that is, during the process of synthesizing call detailed records, when ringing is received The backward address all signaling messages generated later and the response signaling messages generated during call response provide call detailed records to the traffic statistics analysis module, and provide the call information contained in the call detailed records before the call event is released and closed.
[0030] The basic data of traffic statistics includes the number of times of occupancy, the number of answers, and the duration of the call. Occupied times refers to the number of detailed records of unreleased calls received during the statistical period. The number of answering refers to the number of times that the answering and releasing call detailed records are received in the statistical period. The call duration includes:
[0031] 1. The detailed records of unreleased calls that have been answered before this statistical period have been received, and the detailed records of calls that have not been released and closed before this statistical period are included. The duration of the call is the period of this statistical period.
[0032] 2. Detailed records of unreleased calls that have been answered before this statistical period, and detailed records of calls that have been released and closed are received in this statistical period. The duration of the call is the call closing time minus the start time of the statistical period.
[0033] 3. In this statistical period, a detailed record of unreleased calls received after an answer is received, and a detailed record of a released closed call is received at the same time. The duration of the call is the call closed time minus the response time.
[0034] 4. In this statistical period, there is a detailed record of calls that have not been released after a response is received, and a detailed record of calls that has not been released or closed is received. The duration of the call is the end of the statistical period minus the response time.
[0035] Real-time traffic statistics results can be stored, provide real-time traffic index curves, and predict future traffic index change curves. If the real-time traffic statistics index exceeds the preset threshold range, alarm information can be generated, and the alarm information is notified to the user through the user interface or SMS.
[0036] The above-mentioned technical scheme of the present invention can truly achieve real-time control of the predicted outgoing call rate, ensuring that the agent will not wait for a long time without a phone to answer, and at the same time avoiding the waste of number resources.
[0037] The above shows and describes the basic principles, main features and advantages of the present invention. Those skilled in the industry should understand that the foregoing embodiments do not limit the present invention in any form, and all technical solutions obtained by equivalent substitutions or equivalent transformations fall within the protection scope of the present invention.
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

PUM

no PUM

Description & Claims & Application Information

We can also present the details of the Description, Claims and Application information to help users get a comprehensive understanding of the technical details of the patent, such as background art, summary of invention, brief description of drawings, description of embodiments, and other original content. On the other hand, users can also determine the specific scope of protection of the technology through the list of claims; as well as understand the changes in the life cycle of the technology with the presentation of the patent timeline. Login to view more.
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

Similar technology patents

Device and method for monitoring water purifier

ActiveCN104941305AReal Water Production EfficacyAvoid wastingReverse osmosisFiltration separationResidual chlorineTerminal unit
Owner:BEIJING DIWINET TECH CO LTD

Classification and recommendation of technical efficacy words

People also interested in

Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Try Eureka
PatSnap group products