Telephone traffic dispatching method employing spare degree

Abstract

The invention discloses a telephone traffic dispatching method employing the spare degree, and the method comprises the following steps: 1, carrying out the calling of a user number, enabling a telephone traffic dispatching platform to start a telephone traffic dispatching task, and obtaining the original signal data information on a seventh signal network link; 2, initiating an external call for a new task according to a default coefficient, initiating the external call for a number which has completed the external call according to a previous external call coefficient, analyzing the obtained data, extracting feature values of signals according to different protocols, and synthesizing the feature values to form a call detailed record with the unique identification office direction information; 3, providing the call detailed record for a telephone number statistics and analysis module in a synthesis process of the call detailed record; 4, carrying out the statistics of telephone traffic indexes in a certain statistical period based on the office direction according to the provided call detailed record, and achieving the dynamic timely adjustment of the telephone traffic according to a statistical result. The method provided by the invention can truly achieve the real-time regulation and control of external call rate prediction, guarantees that a person on a seat waits for a long time and has no call to answer, and avoids the waste of number resources.

Description

technical field [0001] The invention relates to a traffic scheduling method, in particular to a traffic scheduling method utilizing idleness, and belongs to the technical field of communication. Background technique [0002] Traditional automatic outbound call platforms set a fixed outbound call coefficient for predicting outbound calls, and simply store the outbound call results in the database or other media, and do not use the results of this outbound call to the next outbound call. call. No matter the quality of the number is good or bad, the rate is the same, so the effectiveness of the outbound number is not reflected, resulting in a waste of outbound numbers and an increase in labor costs, and also creates a bad perception for customers. [0003] In the prior art, for example, the Chinese patent application with the application number 201310604904.0 "Traffic Scheduling System and Method Based on Smart Terminal APP" and the Chinese patent application with the applicat...

AI Technical Summary

Problems solved by technology

Regardless of the quality of the number, the rate is the same, resulting in the effectiveness of the outbound number not being reflected, resulting in a waste of outbound numbers and an increase in labor costs, and also creates a bad perception for customers

[0003] In the prior art, for example, the Chinese patent application with the application number 201310604904.0 "Traffic Scheduling System and Method Based on Smart Terminal APP" and the Chinese patent application with the application number "200980145632.4" "Support automatic "Methods and Devices Adapting to Distributed Traffic Scheduling" discloses some existing traffic scheduling platforms or methods, but these existing technologies do not specifically solve the problem of low efficiency of outbound numbers

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