Gateway link intelligent diagnosis method and system

Abstract

The invention discloses an intelligent link diagnosis method and system of a gateway, relating to the field of gateway diagnosis. The method comprises the following steps: A, monitoring an abnormal link message sent by a link application module of the gateway; B, judging whether an optical fiber link and an OMCI configuration link of the gateway are normal, if yes, jumping to C, and otherwise, jumping to D after confirming the abnormal link message; C, judging whether both an ACS link and a data service link of the gateway are normal, if yes, jumping to D after confirming that the abnormal link message is empty, and otherwise, jumping to D after confirming the abnormal link message; and D, obtaining a diagnosis result according to the abnormal link message. According to the intelligent link diagnosis method and system disclosed by the invention, the diagnosis efficiency can be significantly increased, abnormal reasons can be rapidly and clearly described to common users lack of professional knowledge, and thus the maintenance cost of gateway equipment can be reduced; and additionally, diagnosis contents can be enriched, diagnosis results and the design of configuration wizard interfaces can be more user-friendly, the diagnosis method can be more intelligent, and thus the method and system are very suitable for promotion.

Description

technical field [0001] The invention relates to the field of gateway diagnosis, in particular to a gateway link intelligent diagnosis method and system. Background technique [0002] With the popularity of broadband networks, gateways have entered common households, and ensuring the normal operation of gateways has become crucial in the entire network service. [0003] During gateway testing and use, factors such as network environment, upper-layer configuration, and human settings may cause abnormal link data. The solution to these problems is usually for technicians with relevant professional knowledge to initially manually locate the faulty module according to the manifestation of equipment faults, capture relevant logs and analyze them, and then propose solutions. However, gateway devices are usually aimed at ordinary users without professional knowledge, and users cannot locate and clearly describe the cause of device failure in the first place. [0004] Therefore, th...

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Problems solved by technology

However, gateway devices are usually aimed at ordinary users who do not have professional knowledge, and users cannot locate and clearly describe the cause of device failure in the first place

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