Method for implementing email agent system based on Reply-to mail header

Abstract

The invention discloses a method for implementing an email agent system based on a Reply-to mail header. The method comprises the following steps: creating a mailbox group in a post office system database, enabling a post office system to randomly deliver a mail to a mailbox of any one mailbox group member in the mailbox group, and adding 1 to the number of received mails of the member; and when the mailbox group member replies to the mail, adding 1 to the number of replied mails of the mailbox group member, and changing a sender of the mail into a service number, so that the mail is displayedto a user at a client by a service number email address. According to the method for implementing the email agent system based on the Reply-to mail header provided by the invention, a mail group concept is completely transparent, and the post office system can also automatically calculate the number of the mails received by the mailbox group member and the number of the replied mails, which facilitates the management work of the mail processing of a worker; and meanwhile, the mails of the user can be efficiently processed in time, and good experience is provided for the user.

Description

technical field [0001] The invention relates to a post office system, in particular to a method for realizing an email agent system based on a Reply-to mail header. Background technique [0002] Faced with the rapid development of the Internet today, the use of e-mail has become more and more extensive, and various post office systems have been widely used in production systems. [0003] In the post office system of enterprise customer service, the service account often receives a lot of emails. For these emails, it is generally necessary to redistribute the emails to different agents for processing; when there are many emails of the same type received, more It is often cumbersome to process emails, the coordination of each staff member, and the statistics of processing results, and it will take a lot of unnecessary time; thus, it is impossible to reply to emails in time, and when replying, there will be Different reply addresses do not use a unified service account, which ...

AI Technical Summary

Problems solved by technology

[0003] In the post office system of enterprise customer service, the service account often receives a lot of emails. For these emails, it is generally necessary to redistribute the emails to different agents for processing; when there are many emails of the same type received, more It is often cumbersome to process emails, the coordination of each staff member, and the statistics of processing results, and it will take a lot of unnecessary time; thus, it is impossible to reply to emails in time, and when replying, there will be Different reply addresses, no unified service account, affecting user experience

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