Call control method and device and server

Abstract

The present invention discloses a call control method, which comprises the following steps: receiving a number acquisition request sent by a client; obtaining a virtual number in an assignable state from a pre-stored virtual number set, wherein the virtual number set comprises a plurality of virtual numbers; obtaining an actual number of a target communication user based on the number acquisitionrequest, and establishing a mapping relationship between the virtual number and an actual number; sending the virtual number to a client, so that the client displays the virtual number, and calling, via the user, the target communication user through the virtual number. Based on the call control method disclosed in the present application, the operation for the user to dial the virtual number of the enterprise can be simplified under the premise of reducing the enterprise cost.

Description

technical field [0001] The present application belongs to the technical field of communication, and in particular relates to a call control method, device and server. Background technique [0002] In addition to providing users with real phone numbers for communication services, telecom operators can also provide users with virtual numbers. For individual users, using virtual numbers can prevent their real phone numbers from being leaked. For enterprise users, the use of virtual numbers is beneficial to enhance the corporate image, and can avoid the loss of customers due to the flow of business personnel. At present, the virtual numbers used by enterprise users are mainly 400 numbers and 800 numbers. [0003] Enterprise users often have multiple departments or employees who need to disclose their contact information to the outside world. Currently, there are two main ways to deal with it: first, enterprise users apply for a large number of virtual numbers, and the real phon...

AI Technical Summary

Problems solved by technology

[0004] However, the above two processing methods have defects. If the first processing method is adopted, the enterprise needs to apply for a large number of virtual numbers from the telecom operator, resulting in high operating costs for the enterprise; if the second processing method is adopted, the customer must first To dial the main code in the virtual number, enter the extension code after the main code is connected, the whole operation process is more complicated, which increases the risk of losing customers for the enterprise

Images