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Method for predicting queuing time and queuing system

A technology of queuing time and prediction method, applied in the field of information processing, can solve the problems of reduced service satisfaction and inability to predict user queuing time, etc., to achieve the effect of accurate predicted queuing time, avoid anxiety, and improve service experience

Inactive Publication Date: 2018-12-25
CHINA UNITED NETWORK COMM GRP CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The existing queuing system only shows the user how many queuing users are ahead, but cannot predict the queuing time of each user
Users do not know the approximate waiting time, which will inevitably lead to anxiety, which makes users less satisfied with the service

Method used

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  • Method for predicting queuing time and queuing system
  • Method for predicting queuing time and queuing system
  • Method for predicting queuing time and queuing system

Examples

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Embodiment Construction

[0052] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0053] The terms "first", "second", "third", "fourth", etc. (if any) in the description and claims of the present invention and the above drawings are used to distinguish similar objects and not necessarily Describe a specific order or sequence. It is to be understood that the data so used are interchangeable under appropriate circumstances such that the embodiments of the invention described herein are, for example, capable of practice in sequences other than...

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PUM

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Abstract

The invention provides a method for predicting queuing time and a queuing system. The method comprises the following steps: determining a first seat from M seats, the first seat is a pre-distributed seat for a first user, the first user is a user who is queuing currently; and predicting the queuing time of the first user according to the business handling duration of a second user corresponding tothe first seat, the queuing number of the second user is before the queuing number of the first user, so that each user who is queuing can know an approximate waiting time, the anxiety emotion is avoided, and the service experience of the user is improved. Additionally, the predicted queuing time is more accurate since the seats is pre-distributed for the users by the queuing system before predicting the queuing time of the users, that is the queuing time predicted for the users is predicted after considering the condition that the seats are distributed.

Description

technical field [0001] The invention relates to the technical field of information processing, in particular to a queuing time prediction method and a queuing system. Background technique [0002] When users handle business in the business hall, they usually need to wait in line. The length of waiting in line directly affects the user's satisfaction with the operator's service experience. [0003] At present, the business hall usually adopts a queuing system. When a user goes to the business hall to handle business, he first takes a number through the number-taking machine, and the queuing system assigns the queuing number to the user. People are waiting in line; then users can go to the waiting area to wait, and they can also handle other things while waiting; when the queuing system calls their number, the user goes to the corresponding window or seat to handle business. [0004] The existing queuing system only shows the user how many queuing users are ahead, but cannot ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G07C11/00
CPCG07C11/00G07C2011/04
Inventor 王晓霞魏进武
Owner CHINA UNITED NETWORK COMM GRP CO LTD
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