Method and system for handling service defects

A processing method and processing system technology, applied in the direction of data processing applications, instruments, calculations, etc., can solve the problems of non-automation, cumbersome process, and low work efficiency, and achieve the effect of reducing work pressure, simple processing process, and improving work efficiency

Active Publication Date: 2022-02-08
CTRIP COMP TECH SHANGHAI
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The technical problem to be solved by the present invention is that the processing method for controlling such service defects in the prior art is manually processed, the process is very cumbersome and the work efficiency is very low; at the same time, it cannot automatically and comprehensively monitor and warn, and it is easy to give OTA platform causes defects such as losses, the purpose is to provide a method and system for handling service defects

Method used

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  • Method and system for handling service defects
  • Method and system for handling service defects
  • Method and system for handling service defects

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0063] Such as figure 1 As shown, the processing method of the service defect in this embodiment includes:

[0064] S101. Obtain the service defect rate of the service defect corresponding to the service object;

[0065] Among them, the service defect rate is used to represent the ratio between the number of orders with service defects and the total number of orders;

[0066] S102. Automatically judge whether the service defect rate exceeds a set threshold, and if so, determine that the service object is abnormal.

[0067] In this embodiment, by obtaining the service defect rate of the service defect corresponding to the service object in the OTA platform, and automatically judging that the service object whose service defect rate exceeds the set threshold is abnormal, automatic and comprehensive monitoring and early warning of the service object in the OTA platform can be realized The existing service defects reduce the loss of the OTA platform; and the processing process i...

Embodiment 2

[0069] Such as figure 2 As shown, the service defect processing method of this embodiment is a further limitation of Embodiment 1, specifically:

[0070] Step S101 includes:

[0071] Obtain the service defect rate of each type of service defect corresponding to each service object within the same time period;

[0072] Step S102 includes:

[0073] Use the Raida criterion to automatically judge whether the service defect rate exceeds the set threshold, and if it exceeds, determine that the service object is abnormal; and / or,

[0074] Step S101 includes:

[0075] Obtain the service defect rate of each type of service defect corresponding to the same service object within the current time period and the historically set number of time periods;

[0076] Step S102 includes:

[0077] The Seasonal Hybrid ESD algorithm is used to automatically judge whether the service defect rate exceeds the set threshold, and if it exceeds, the service object is determined to be abnormal.

[0...

Embodiment 3

[0099] Such as image 3 As shown, the system for processing service defects in this embodiment includes a defect rate acquisition module 1 and a first judgment module 2 .

[0100] The defect rate acquisition module 1 is used to obtain the service defect rate of the service defect corresponding to the service object;

[0101] Among them, the service defect rate is used to represent the ratio between the number of orders with service defects and the total number of orders;

[0102] The first judging module 2 is used to automatically judge whether the service defect rate exceeds a set threshold, and if so, determine that the service object is abnormal.

[0103] In this embodiment, by obtaining the service defect rate of the service defect corresponding to the service object in the OTA platform, and automatically judging that the service object whose service defect rate exceeds the set threshold is abnormal, automatic and comprehensive monitoring and early warning of the service ...

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Abstract

The present invention discloses a service defect processing method and system. The processing method includes: S1. Acquiring the service defect rate of the service defect corresponding to the service object; S2. Automatically judging whether the service defect rate exceeds a set threshold, if If it exceeds, it is determined that the service object is abnormal. The present invention can realize automatic and comprehensive monitoring and early warning of service defects existing in service objects in the OTA platform, and reduce the loss of the OTA platform; guidance to improve work efficiency.

Description

technical field [0001] The invention relates to the technical field of information processing, in particular to a method and system for processing service defects. Background technique [0002] In the OTA (Online Travel Agency, online travel agency) industry, hotels, suppliers and other objects that cooperate with the OTA platform are collectively referred to as service objects. The "room is full" that occurs after booking a hotel on the OTA platform will cause the user to be unable to check in to the hotel normally, and the situation that seriously affects the customer experience is collectively referred to as service defects. One of the main tasks of the business personnel of the OTA platform is to control the occurrence rate of such service defects, that is, to reduce the service defect rate as much as possible. [0003] At present, the OTA platform regularly counts the service defect rate of various service defect types of cooperative hotels and suppliers, and automatic...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06Q10/06G06Q50/14
CPCG06Q10/06315G06Q10/06395G06Q50/14
Inventor 周振伟黎建辉赵华吴慧君刘明方
Owner CTRIP COMP TECH SHANGHAI
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