Fast voice channel notification system for offline service scenarios

Abstract

The invention discloses a fast voice channel notification system for offline service scenarios, which belongs to the technical field of communication services. The fast voice channel notification system includes a service terminal, a third party platform, a traffic platform and a short message push platform. The service terminal is connected with the third party platform through a network, and sends a service request to the third party platform and obtains a response and push result. The third party platform is connected with the traffic platform and the short message push platform through anoperator network, and sends a call request to the traffic platform. The traffic platform initiates a voice channel call to an operator through the core network of the operator network, acquires customer state feedback and returns the customer state feedback to the third party platform. A voice channel notification can be instantaneously initiated based on a mobile client. Whether a called party receives the notification and feeds the notification back to the service personnel in real time can be detected. The system has the functions of reverse connection to the service personnel and voice message leaving, and can form a closed loop.

Description

technical field [0001] The invention relates to the technical field of communication services, in particular to a fast voice channel notification system for offline service scenarios. Background technique [0002] With the popularization of the industrial Internet, offline services have shown explosive growth. Delivery scenarios such as express delivery and takeaway often require one offline service person to serve multiple customers at one coordinate at the same time. The timeliness of delivery in the evaluation systems of major platforms is An important indicator, it can be seen how important the timeliness of delivery is to customers. [0003] At present, after the service personnel arrive at the designated service location, they take turns calling and waiting for the customer to answer and then notify the customer to accept the service. If there are many customers at the location, it will take a lot of time to notify them one by one, and there is a time difference before...

AI Technical Summary

Problems solved by technology

[0003] At present, after the service personnel arrive at the designated service location, they take turns calling and waiting for the customer to answer and then notify the customer to accept the service. If there are many customers at the location, it will take a lot of time to notify them one by one, and there is a time difference before and after, which takes up a lot of time and is inefficient.

Images