Number changing service processing method and device

A technology for business processing and number change, applied in subscriber special services, automatic switching offices, telephone communications, etc., can solve problems such as rejection of interaction and failure of number change users to announce change behavior in time, so as to avoid rejection and optimize calls The effect of contact

Active Publication Date: 2019-07-09
CHINA MOBILE GROUP SHANDONG
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] Embodiments of the present invention provide a method and device for processing number change services, which are used to solve the problem of rejected interaction caused by number change users failing to announce their number change behavior in the prior art

Method used

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  • Number changing service processing method and device
  • Number changing service processing method and device
  • Number changing service processing method and device

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Embodiment Construction

[0027] The specific implementation manners of the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. The following examples are used to illustrate the present invention, but are not intended to limit the scope of the present invention.

[0028] figure 1 It shows that an embodiment of the present invention provides a number change service processing method, including:

[0029] S11. When the communication request between the first number and the second number is obtained, determine whether there is a corresponding third number for the first number;

[0030] S12. When it is determined that the third number exists in the first number, obtain a number change notification list corresponding to the first number or the third number;

[0031] S13. When it is determined that the second number is in the number change notification list, change the first number to the third number, and complete the communication.

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Abstract

The invention provides a number changing service processing method and device, and the method comprises the steps: determining whether a first number has a corresponding third number or not when obtaining a communication request between the first number and a second number; when it is determined that the third number exists in the first number, obtaining a number changing notification list corresponding to the first number or the third number; and when it is determined that the second number is in the number changing notification list, changing the first number into a third number to completecommunication. According to the number changing service processing method and device provided by the embodiment of the invention, when the communication request between the first number and the secondnumber is obtained, whether the first number has the corresponding third number is determined; when it is determined that the third number exists in the first number, a number changing notification list corresponding to the first number or the third number is obtained; and when it is determined that the second number is in the number changing notification list, the first number is changed into the third number to complete communication, thereby avoiding the refusing of a frequent contact, and optimizing the call contact.

Description

technical field [0001] The embodiments of the present invention relate to the field of communication services, and in particular to a method and device for processing number change services. Background technique [0002] In various communication service schemes, users will change their numbers. After changing the number, we will focus on the succession of the user's new number to the original number business, but there are still two problems in improving service perception: [0003] On the one hand, the user who changed the number can only use the new number as the initiator, and the user's original contact person does not know the new number and is easily rejected. The user needs to actively notify the original contact person through various means, which is not efficient. [0004] On the other hand, when the customer who changed the number is the receiver, there is a plan to transfer the communication sent to the old number of the customer who changed the number to the new...

Claims

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Application Information

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IPC IPC(8): H04M3/42H04M3/54
CPCH04M3/42136H04M3/42297H04M3/54
Inventor 宋海峰常青寇剑宾张博洋杨建廷
Owner CHINA MOBILE GROUP SHANDONG
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