Service consultation method, device and system, service robot and storage medium

Abstract

The invention discloses a service consultation method, device and system based on distributed search, a service robot and a storage medium. The service consultation method, device and system are usedfor automatically replying to robot consultation questions. The method provided by the invention comprises the following steps: obtaining a consultation question; performing word segmentation processing on the consultation problem to obtain words; inquiring a preset weight of the word; determining the words with preset weights as question keywords; searching a template problem related to the problem keyword by utilizing a distributed search mode; calculating the matching degree of the template problem and the problem keyword; and determining the template answer of the template question with the highest matching degree as the consultation answer of the consultation question. The problem keywords are accurately determined by setting the preset weights of the words, so that the accuracy of the search result can be improved. Meanwhile, the template problem is searched by using a distributed search mode, so that the search efficiency can be effectively improved, and the search operation issimple, convenient and fast.

Description

technical field [0001] The invention relates to the field of intelligent robots, in particular to a distributed search-based service consultation method, device, system, service robot and storage medium. Background technique [0002] In traditional service industries, such as banks, airports, medical care and other service industries, with the continuous increase of business types and business complexity, and the continuous expansion of user groups, the majority of users' demand for user consultation and other services is also increasing. , and these ever-increasing service demands often require different business personnel to answer, which makes the traditional service industry need to invest a lot of cost in the training and management of consultants. Therefore, in order to reduce input costs, more and more traditional service industries begin to use intelligent robots to answer consultation questions. However, the intelligent robots in the prior art often have problems of...

AI Technical Summary

Problems solved by technology

[0002] In traditional service industries, such as banks, airports, medical care and other service industries, with the continuous increase of business types and business complexity, and the continuous expansion of user groups, the majority of users' demand for user consultation and other services is also increasing. , and these ever-increasing service demands often require different business personnel to answer, making the traditional service industry need to invest a lot of cost in the training and management of consultants

Therefore, in order to reduce input costs, more and more traditional service industries begin to use intelligent robots to answer consulting questions, but the intelligent robots in the prior art often have problems of low accuracy and low efficiency in answering consultations

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