Intention model training method and device, intention identification method and device, equipment and medium

Abstract

The invention discloses an intention model training method and device, an intention identificationidentification method and device, equipment and a medium, and the method comprises the steps: inputting a training text word vector and an intention label into an intention training model, and obtaining an original intention identification model; inputting the test text word vector and the intention label into an original intention identification model, obtaining an output result corresponding to the original intention identification model, and determining the original intention identification model as a target intention identification model if the output result is greater than a preset accuracy rate; and inputting the target text word vector corresponding to the target text and the corresponding entity label into an entity training model to obtain an entity identification model. The target intention is obtained through the target intention identification model, and the target entity is obtained through the entity identification model, so that the effective speech corresponding to the target intention and the target entity is randomly selected from the speech template to communicate with the client, and the flexibility of the conversation between the robot and the client is improved.

Description

technical field [0001] The present invention relates to the field of intelligent decision-making, in particular to an intention model training method, device, computer equipment and storage medium. Background technique [0002] In the existing intelligent training system, the question-and-answer process and dialogue templates between the robot and the customer are pre-set, which means that no matter what information the customer sends, the robot will ask questions according to the pre-set questions, which lacks flexibility and cannot Make intelligent conversations based on the actual situation. If the robot only communicates with customers through a pre-set dialogue template and question-and-answer process, and recommends products, it cannot intelligently adjust the dialogue template according to the customer's speaking intention, which will affect the quality of the dialogue with the customer, thus making the product The referral success rate is reduced. Contents of the ...

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Problems solved by technology

[0003] The embodiment of the present invention provides an intention model training method, device, computer equipm

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