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User interaction method and device, computer readable storage medium and electronic equipment

An interactive method and user technology, applied in computing, electronic digital data processing, special data processing applications, etc., can solve the problems of not actively initiating dialogue, unable to discover hidden user needs, and unable to grasp the initiative of dialogue, etc., to improve user The effect of experience

Pending Publication Date: 2020-06-23
BEIKE TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In the existing human-computer interaction process, passively respond to user input, without actively initiating dialogue, unable to grasp the initiative of dialogue, and unable to discover hidden user needs

Method used

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  • User interaction method and device, computer readable storage medium and electronic equipment
  • User interaction method and device, computer readable storage medium and electronic equipment
  • User interaction method and device, computer readable storage medium and electronic equipment

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Embodiment Construction

[0083] Hereinafter, exemplary embodiments according to the present disclosure will be described in detail with reference to the accompanying drawings. Apparently, the described embodiments are only some of the embodiments of the present disclosure, rather than all the embodiments of the present disclosure, and it should be understood that the present disclosure is not limited by the exemplary embodiments described here.

[0084] It should be noted that relative arrangements of components and steps, numerical expressions and numerical values ​​set forth in these embodiments do not limit the scope of the present disclosure unless specifically stated otherwise.

[0085] Those skilled in the art can understand that terms such as "first" and "second" in the embodiments of the present disclosure are only used to distinguish different steps, devices or modules, etc. necessary logical sequence.

[0086] It should also be understood that in the embodiments of the present disclosure, "...

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Abstract

The embodiment of the invention discloses a user interaction method and device, a computer readable storage medium and electronic equipment, and the method comprises the steps: obtaining an operationrecord of a user in set time; wherein the operation record comprises at least two operation actions; determining a corresponding association rule based on the operation record, and determining at least one future operation action according to the association rule; wherein the association rule is used for associating the plurality of operation actions; sending a question to the user according to the future operation action; according to the embodiment, questions are actively sent out through the operation records of the user, the potential demands of the user can be mined, the initiative of dialogue is mastered, and the user experience is improved.

Description

technical field [0001] The present disclosure relates to the technical field of human-computer dialogue, in particular to a user interaction method and device, a computer-readable storage medium, and electronic equipment. Background technique [0002] In the field of human-machine dialogue, in scenarios such as interactive intelligent customer service / intelligent consultation, the machine system is mostly the party that provides the service, for example, knowledge-based question and answer: the robot obtains information from the knowledge base by means of retrieval methods based on the query information provided by the user. Result, return the result to the user; task-based dialogue: the robot executes the key information according to the task provided by the user, hides the details and steps of the task execution instead of the user to perform specific operations, and returns the execution result to the user. [0003] In the existing human-computer interaction process, pass...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33G06F40/295
CPCG06F16/3329G06F16/3344
Inventor 郝梦圆孙拔群
Owner BEIKE TECH CO LTD
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