Semi-interactive telephone traffic monitoring platform

Abstract

The embodiment of the invention discloses a semi-interactive telephone traffic monitoring platform, and the platform comprises a terminal which comprises a management terminal and a plurality of telephone traffic terminals; a background; the management terminal comprises a monitoring interface, the monitoring interface comprises a seat display area, an operation process display area and a connection state display area, and when the management terminal monitors any telephone traffic terminal, the display interface of the currently monitored telephone traffic terminal is displayed through the operation process display area and the connection state display area; the management terminal can take over the continuous service of any telephone operator to the local machine, when the continuous service is taken over to the local machine, the monitoring of the corresponding management terminal is closed, and when the continuous service is processed, the corresponding management terminal is re-monitored, and the continuous service is the service currently processed by the telephone operator; the telephone traffic terminal can establish a seat association with the management terminal, so thata telephone operator of the telephone traffic terminal can perform voice with a manager of the management terminal; and the telephone traffic terminal can transfer the continuous service to the management terminal.

Description

technical field [0001] The invention relates to the technical field of manual traffic communication, in particular to a semi-interactive traffic monitoring platform. Background technique [0002] In the application of manual traffic system, the operator is the main body of the business, and the operator's familiarity with the business directly determines the quality of the traffic service. However, in practical applications, operators often change. How to quickly understand the business situation of the new operator and how to quickly familiarize the new operator with the business are often problems to be solved in the application of the manual operator system. [0003] The existing manual traffic system is mainly composed of two parts: a terminal and a background control system (abbreviated as "background"). The background mainly handles voice exchange, and the terminal mainly provides business processing for the operator. The front-end and back-end interactions are reali...

AI Technical Summary

Problems solved by technology

In this way, the foreman can monitor the connection status of the operator at the monitor station, but in case of special circumstances, the monitor cannot directly take over the business

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