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Intelligent process processing method based on sop

A processing method and process technology, applied in data processing applications, electrical digital data processing, special data processing applications, etc., can solve problems such as the inability to automatically match processing processes

Pending Publication Date: 2020-08-07
义乌市执御信息技术有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] A sop-based intelligent process processing method provided by the present invention aims to solve the problem that a processing process cannot be automatically matched when there is a user consultation problem in the prior art

Method used

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  • Intelligent process processing method based on sop
  • Intelligent process processing method based on sop
  • Intelligent process processing method based on sop

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0047] Such as figure 1 As shown, a sop-based intelligent flow processing method includes the following steps:

[0048] S110. Obtain work order information, calculate the work order information according to a search algorithm, and output user attributes corresponding to the work order information;

[0049] S120. Match the user attributes with the SOP system according to the flow rules, and acquire process information corresponding to the user attributes;

[0050] According to Embodiment 1, the work order information is obtained, the work order information is calculated according to the search algorithm, and the user attributes corresponding to the work order information are output, and the user attributes are matched with the sop system according to the flow rules, and the obtained and Process information corresponding to the user attribute. The system listed in this method is the sop system. This method improves the system’s training and learning function for user attribute...

Embodiment 2

[0052] Such as figure 2 As shown, a sop-based intelligent process processing method includes:

[0053] S210. Calculate the work order information according to the search algorithm, and output user attributes corresponding to the work order information;

[0054] S220. Perform word segmentation processing on the work order information, and store the output work order information in the form of an array;

[0055] S230. Calculate the array through the naive array Bayesian algorithm, and output user attributes;

[0056] According to Embodiment 2, it can be seen that the work order information is subjected to word segmentation processing, and the output user questions are stored in the form of an array, and the user questions are passed through the Naive Bayesian algorithm: P(yk∣x)=P(yk)*∏ P(xi∣yk), output user attributes. Among them, user attributes include but are not limited to keywords, user IDs, browsing records, order numbers, return and refund order numbers, and historical ...

Embodiment 3

[0058] Such as image 3 As shown, a sop-based intelligent process processing method includes:

[0059] S310. Obtain work order information, calculate the work order information according to a search algorithm, and output user attributes corresponding to the work order information;

[0060] S320. Match the user attributes with the SOP system according to the flow rules, and obtain process information corresponding to the user attributes;

[0061] S330. Match an appropriate flow processing path according to the weight of the user attribute, and acquire setting information of the flow processing path;

[0062] S340. According to the matching formula matchx,y=xTAy, where x is the vector value of the user's question, y is the vector value of the reply, and A is a predefined matrix, matching an appropriate process processing path;

[0063] The matching formula mentioned in Embodiment 3 is only exemplary, and is not a limitation on the calculation method for matching a suitable flo...

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Abstract

The invention discloses an intelligent process processing method based on sop. The method comprises the following steps: acquiring a user problem list, performing first training on the user problem list, outputting user attributes, performing second training on the user attributes by taking the user attributes as a standard, acquiring a complete flow processing path, and processing user problems in the user problem list according to the calculated flow processing path. The training learning function of the system on customer attributes is improved, when customers consult questions, the systemcan automatically classify the questions and obtain corresponding processes for solving the questions, and automatic query of work orders is achieved.

Description

technical field [0001] The invention relates to the field of e-commerce, in particular to a sop-based intelligent flow processing method. Background technique [0002] Companies have different characteristics in processing work orders, and the types are relatively diverse. Each user will ask different types of questions according to their actual needs. The classification of the problems raised by users is the core part of problem-solving. Whether the problems raised by users can be solved efficiently and quickly is crucial to process processing. In order to improve the efficiency of handling the problems raised by users, the system currently adopts the SOP system. Automate responses to questions. [0003] The existing work order processing process is not flexible and intelligent enough, and cannot accurately analyze the status of the current work order and the system of the process to which the work order belongs. The problem is that the technical customer service can only ...

Claims

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Application Information

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IPC IPC(8): G06F16/33G06F16/332G06F16/35G06Q10/10
CPCG06F16/3344G06F16/3346G06F16/3334G06F16/3329G06F16/35G06Q10/103
Inventor 骆晓敏王小龙刘鑫
Owner 义乌市执御信息技术有限公司
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