The embodiment of the invention discloses an information processing method and device. The method comprises the following steps of: obtaining identification information of a to-be-queried claim settlement object, claim settlement request information and a corresponding data system address from a claim settlement system, submitting the identification information of the claim object and the corresponding data system address to a setting page, skipping from the setting page to a query page of a data system corresponding to the data system address, and according to the identification information of the claim settlement object, obtaining related information of the claim object from a query page of a data system, obtaining claim settlement request information according to the related informationand the claim settlement request information, generating a claim settlement processing result of the claim settlement object. Therefore, the related information of the claim object except the claim system can be automatically inquired and acquired, the problem that an operation error is easy to occur in a tedious manual operation process is avoided, the processing time of generating a claim processing result is saved, the labor cost is saved, and the claim processing efficiency and accuracy are improved.