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Question auxiliary method and system for drugstore service personnel

A technology for service personnel and pharmacies, applied in the directions of drugs or prescriptions, drug reference, text database query, etc., can solve problems such as incomplete knowledge, achieve the effect of low operation requirements, reduce drug risks, and make up for lack of professional knowledge

Active Publication Date: 2021-06-04
湖南智芯智能科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The invention provides an inquiry assistance method and system for pharmacy service personnel to solve the technical problem that the pharmacy service personnel cannot comprehensively and accurately provide medication consultation and advice for too many diseases due to incomplete knowledge

Method used

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  • Question auxiliary method and system for drugstore service personnel
  • Question auxiliary method and system for drugstore service personnel
  • Question auxiliary method and system for drugstore service personnel

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Embodiment Construction

[0036] The embodiments of the present invention will be described in detail below with reference to the accompanying drawings, but the present invention can be implemented in many different ways defined and covered by the claims.

[0037] see figure 1 , the inquiry assistance method for pharmacy service personnel of the present invention, comprises the following steps:

[0038] S1. Collect on-site speech, identify and extract the first set of keywords related to symptoms; during implementation, convert the speech into text, and extract keywords through grammatical analysis, word segmentation, and keyword thesaurus matching;

[0039] S2. Set the first keywords related to the symptoms, and query them in the symptom-disease-medication data database to obtain more than one disease and corresponding medication data; the symptom-disease-medication data database adopts the existing multiple Medical classics and past cases are formed after data comparison and screening, and the scree...

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Abstract

The invention discloses an inquiry auxiliary method and system for drugstore service personnel. The method comprises the steps: collecting the on-site voice, and recognizing and extracting a first keyword set related to symptoms; querying the first keyword set related to the symptoms in a symptom-symptom-medication data database to obtain more than one symptom and corresponding symptom and medication data; the more than one disease and the corresponding medication data are sequenced and then displayed to the pharmacy service staff for the pharmacy service staff to select. According to the invention, on-site voice is automatically collected, automatic inquiry can be carried out while inquiry is carried out, and help can be provided for pharmacy service personnel on the premise that operation burden is not increased for the pharmacy service personnel. Deficiency of professional knowledge of drugstore service personnel can be made up, and non-professional opinions are prevented from being provided for customers.

Description

technical field [0001] The invention relates to the field of assistant systems for new retail of medicines, in particular to an inquiry assistant method and system for pharmacy service personnel. Background technique [0002] Pharmacies are stores and pharmacies that sell medicines. Although the development time of retail pharmacies in China is relatively short, the growth rate is fast. According to statistics, the number of retail pharmacies in China in 2017 was 454,000. These pharmacies have millions of pharmacy service personnel, and these service personnel are usually responsible for providing community residents who visit the pharmacy with advice on drug purchase and medication consultation for mild or common chronic diseases. According to statistics, there are about 30-40 kinds of common diseases in pharmacies, about 40-50 kinds of general diseases, and about 50-60 kinds of other diseases that are not particularly high in frequency. At present, there are at least 80...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33G16H20/10G16H70/40
CPCG06F16/3329G06F16/3334G06F16/3343G16H20/10G16H70/40
Inventor 郭旭辉凌星海
Owner 湖南智芯智能科技有限公司
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