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Fault processing method and device

A fault handling method and processing device technology, applied in the direction of program control device, electrical digital data processing, program control design, etc., can solve the problems of unable to automatically collect users, etc.

Pending Publication Date: 2021-07-30
XIAN WANXIANG ELECTRONICS TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The purpose of this disclosure is to overcome the deficiencies of the prior art, and provide a fault handling method and device, which can solve all the problems encountered by users in the process of using the cloud desktop that cannot be automatically collected in the prior art, and make Quick response, automatic handling of issues

Method used

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  • Fault processing method and device
  • Fault processing method and device
  • Fault processing method and device

Examples

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Embodiment Construction

[0042] Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numerals in different drawings refer to the same or similar elements unless otherwise indicated. The implementations described in the following exemplary examples do not represent all implementations consistent with the present disclosure. Rather, they are merely examples of apparatuses and methods consistent with aspects of the present disclosure as recited in the appended claims.

[0043] figure 2 It is a schematic diagram of a fault processing system provided by an embodiment of the present disclosure. Such as figure 2 As shown, the system includes a proxy server 201, and at least one zero terminal 202 and at least one cluster server 203 connected to the proxy server 201.

[0044] The user uses the zero terminal 202 to query and connect to the cloud desktop...

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Abstract

The invention provides a fault processing method and device. The method comprises the following steps: acquiring fault information, wherein the fault information carries fault prompt information; determining a current fault type according to the fault prompt information, and matching a corresponding solution from a problem processing resource library according to the fault type, wherein a plurality of fault types and solutions corresponding to the fault types are preset in the problem processing resource library; and if a solution corresponding to the fault type is matched in the problem processing resource library according to the fault type, calling the solution corresponding to the fault type from the problem processing resource library, and issuing an operation instruction to a zero terminal or a virtual machine according to the solution corresponding to the fault type. According to the fault processing method provided by the embodiment of the invention, the problems that all problems encountered by the user in the process of using the cloud desktop cannot be automatically collected, and quick response and automatic processing cannot be performed in the prior art can be solved.

Description

technical field [0001] The present disclosure relates to the technical field of fault handling, and in particular to a fault handling method and device. Background technique [0002] In simple terms, VDI is to virtualize your desktop by running Windows systems on clustered servers in the data center. Users connect to virtual desktops (usually virtual machines) through user computing protocols from client devices (zero terminals). Users access their desktops through zero terminals just like accessing traditional locally installed desktops. As long as there is a network, Users can connect to the desktop they want to connect to at any time and anywhere, and IT personnel can manage desktop users and data more easily, because all data is in the service provider, and user data is more secure. Such as figure 1 As shown, the user can access the virtual machine assigned to it on the cluster server through the zero terminal, thereby obtaining the desktop image, and control the acqui...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24H04L29/08G06F9/455
CPCG06F9/45558G06F2009/45595H04L41/0631H04L41/069H04L67/1097
Inventor 李帅明
Owner XIAN WANXIANG ELECTRONICS TECH CO LTD
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