Information interaction method and device, computer and storage medium

A technology of information interaction and human-computer interaction, applied in the direction of computing, multi-program device, program control design, etc., can solve problems such as process delay and interruption, and achieve the effect of improving efficiency and notification efficiency

Pending Publication Date: 2021-08-06
CHINA PING AN LIFE INSURANCE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In the above scenario, if the user does not reply in time, it will easily lead to delay or interruption of the process

Method used

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  • Information interaction method and device, computer and storage medium
  • Information interaction method and device, computer and storage medium
  • Information interaction method and device, computer and storage medium

Examples

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Embodiment Construction

[0026] In order to enable those skilled in the art to better understand the solution of the present application, the technical solution in the embodiment of the application will be clearly and completely described below in conjunction with the accompanying drawings in the embodiment of the application. Obviously, the described embodiment is only It is a part of the embodiments of this application, not all of them. According to the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.

[0027] The terms "first", "second" and the like in the specification and claims of the present application and the above drawings are used to distinguish different objects, rather than to describe a specific order. Furthermore, the terms "include" and "have", as well as any variations thereof, are intended to cover a non-exclusive inclusion. For example, a pro...

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PUM

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Abstract

The invention relates to an information interaction method and device, a computer and a storage medium. The method comprises the following steps: receiving an execution instruction of a target RPA task; determining whether an RPA process corresponding to the target RPA task is a man-machine interaction process or not; if it is determined that the RPA process is the man-machine interaction process, obtaining contact information corresponding to the RPA process, wherein the contact information comprises a first contact information and a second contact information of a user corresponding to the RPA process, and the notification sequence of the first contact information is before the notification sequence of the second contact information; sending an interaction notification corresponding to the RPA flow to the user based on the first contact way; and if target information replied by the user is received within a preset duration corresponding to the first contact way, executing an RPA process based on the target information. By adopting the method and the device, the notification efficiency is improved, and the information interaction efficiency is improved.

Description

technical field [0001] The present application relates to the field of computer technology, and mainly relates to an information interaction method, device, computer and storage medium. Background technique [0002] Robotic Process Automation (RPA) uses specific "robot software" to simulate human operations on computers and automatically execute process tasks according to rules. However, there are some scenarios where machines and users interact with each other in the RPA process. For example, scenarios where the user is required to fill in the user name, password, and verification code, scenarios where the user is required to select the target option from the provided options, and so on. In the above scenario, if the user does not reply in a timely manner, the process may be delayed or interrupted. Contents of the invention [0003] The embodiment of the present application provides an information interaction method, device, computer, and storage medium, which can send ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F9/54
CPCG06F9/542G06F9/546G06F2209/547
Inventor 邹芳穆晋超
Owner CHINA PING AN LIFE INSURANCE CO LTD
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