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Data and work order processing method and device, equipment and storage medium

A technology of data processing and processing methods, applied in the computer field, can solve problems affecting processing efficiency, contact failure, low interaction efficiency, etc., and achieve the effect of improving processing efficiency

Pending Publication Date: 2021-08-27
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In this process, multi-party connection is required. After the user may explain the problem to the customer service, he needs to repeat it with the technical expert again, and the interaction efficiency is very low.
In addition, during the communication process, sometimes the processing personnel need to contact the user separately after being handed over to the corresponding processing personnel for processing. There may be a probability of contact failure, which will affect the processing efficiency
When some problems are more complicated and faced with the transfer process of multiple handlers, it will greatly affect the processing efficiency

Method used

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  • Data and work order processing method and device, equipment and storage medium
  • Data and work order processing method and device, equipment and storage medium
  • Data and work order processing method and device, equipment and storage medium

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Embodiment Construction

[0036] In order to make the above objects, features and advantages of the present application more obvious and comprehensible, the present application will be further described in detail below in conjunction with the accompanying drawings and specific implementation methods.

[0037] The embodiments of the present application can be applied to various collaborative communication scenarios. For example, an enterprise provides product objects. During the pre-sales and after-sales processes of the product objects, users may have various problems and require the company to provide assistance and solve problems. The corresponding enterprise will also set up customer service personnel and processing personnel to connect and provide assistance to users. ,Solve the problem. It can also be applied in the fields of finance, personnel, government affairs, education, etc., in the scenarios of collaborative communication and processing for assessment, recruitment, complaints, suggestions a...

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Abstract

The embodiment of the invention provides a data and work order processing method and device, equipment and a storage medium, and aims to improve the processing efficiency. The method comprises the following steps: displaying work order information of a work order, wherein the work order information comprises a group creation control; receiving trigger information for the group creation control; and creating a work order group corresponding to the work order, wherein the work order group is used for executing processing interaction corresponding to the work order. According to the invention, users can interact in the work order group, cooperative communication among multiple users is realized, work orders can be checked, processed and the like, and the processing efficiency is improved.

Description

technical field [0001] The present application relates to the field of computer technology, in particular to a data processing method and device, a work order processing method and device, an electronic device and a storage medium. Background technique [0002] Enterprises can provide products to users. These products can be physical products, or products of various technologies and services. These products may have various problems in the process of pre-sales and after-sales. Enterprises can provide corresponding services. Help users solve problems. [0003] At present, customer service personnel usually receive the user's problems, determine the problem, and then forward it to the corresponding processing personnel, such as technical experts. In this process, multi-party connection is required. After the user may explain the problem to the customer service, he needs to repeat it with the technical expert again, and the interaction efficiency is very low. Moreover, in the...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/957G06F16/958G06Q10/00G06Q10/06G06Q30/00
CPCG06Q10/06311G06Q10/20G06Q30/016G06F16/957G06F16/958
Inventor 薛晶梁宇荣李颖简剑杨光刘国现齐英辉张深森林若淼
Owner ALIBABA GRP HLDG LTD
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