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A system and method for automatic processing of voice business in the whole process of materials

A voice service and automatic processing technology, which is applied in the field of electric power material management, can solve problems such as time-consuming and reduce the work efficiency of material personnel, and achieve the effects of reducing communication times, high network information security, and liberating productivity

Active Publication Date: 2022-02-18
STATE GRID JIANGSU ELECTRIC POWER CO LIANYUNGANG POWER SUPPLY CO
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

According to statistics, material workers need to complete 35 task lists on average every day, that is, it takes a lot of time to collect materials every day, which seriously reduces the work efficiency of material workers

Method used

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  • A system and method for automatic processing of voice business in the whole process of materials
  • A system and method for automatic processing of voice business in the whole process of materials

Examples

Experimental program
Comparison scheme
Effect test

Embodiment

[0053] Such as figure 1 As shown, according to an embodiment of the present invention, a system for automatically processing voice services in the whole process of materials includes a data center synchronization module, a database, an intelligent dialing module, an intelligent voice module, a batch outbound call module, and an output module;

[0054] Among them, the synchronization module based on the data center is used to retrieve the material information, supplier information and demand unit information connected to the ERP system;

[0055] Among them, the material information includes material demand plan information, contract information, material supply plan information and inventory material information;

[0056] Among them, the synchronization module based on the data center is also used to conduct big data analysis and processing of the retrieved material information, supplier information and demand unit information to integrate into material demand plan information ...

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PUM

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Abstract

The invention discloses a system and method for automatically processing voice services in the whole process of materials, including a data center synchronization module, a database, an intelligent dialing module, an intelligent voice module, a batch outcall module, an output module and five steps. The automatic voice business processing system for the whole process of materials provided by the present invention integrates the administrative office telephone by connecting the ERP with the data middle platform, and accessing the business data wide table formed by the data middle platform to access demand plan information, contract order information, inventory information, etc. Network, to realize the automatic synchronization of ERP material module data in the full-process voice business automatic processing system of materials, and the staff can directly dial the suppliers of the task data with one key, batch dial, and notify the voice information personality in the material full-process voice business automatic processing system Template processing, etc., can effectively prevent the material staff from spending a lot of time on material collection every day, and effectively improve the work efficiency of the material staff.

Description

technical field [0001] The invention relates to the technical field of electric power material management, in particular to a system and method for automatic processing of voice services in the whole process of materials. Background technique [0002] In the existing electric power material management mode, there are a large number of manual telephone communication and confirmation links in the links of material demand technical collection and review, material bidding, material contract signing and performance, quality supervision, warehousing and distribution, such as material demand plan collection, technical parameter verification, bidding Sending of information, reminders for material performance, rectification of supplier material quality problems, warehousing receipt and delivery, etc. Among them, the professional application of material contract performance is more extensive. After the material contract is signed, from the confirmation of the contract delivery date, t...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/42G06Q10/06G06Q10/10G06F16/908
CPCH04M3/42G06Q10/0633G06Q10/103G06F16/908
Inventor 李红王磊高正平尚暖金卓薛劭节戴勇江凇郭静姜小明程充熊蕴
Owner STATE GRID JIANGSU ELECTRIC POWER CO LIANYUNGANG POWER SUPPLY CO
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