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Business link element detection method and device, computer equipment and storage medium

A detection method and element technology, which is applied in the direction of unstructured text data retrieval, text database query, special data processing applications, etc., can solve the problems of unreliable reliability and low efficiency, so as to improve recall rate, ensure management quality, The effect of improving reliability

Pending Publication Date: 2022-05-13
CHINA PING AN LIFE INSURANCE CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, manual verification is not only inefficient, but also unable to ensure reliability

Method used

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  • Business link element detection method and device, computer equipment and storage medium
  • Business link element detection method and device, computer equipment and storage medium
  • Business link element detection method and device, computer equipment and storage medium

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Embodiment Construction

[0028] The following will clearly and completely describe the technical solutions in the embodiments of the present application with reference to the drawings in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.

[0029] The flow charts shown in the drawings are just illustrations, and do not necessarily include all contents and operations / steps, nor must they be performed in the order described. For example, some operations / steps can be decomposed, combined or partly combined, so the actual order of execution may be changed according to the actual situation.

[0030] It should be understood that the terms used in the specification of this application are for the purpose of ...

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Abstract

The invention relates to the field of artificial intelligence, the preprocessed target text is input into the element prediction model for element prediction, and the element prediction result is subjected to element screening, so that the element prediction result corresponding to the target text can be quickly and accurately obtained, manual verification is avoided, and the reliability and efficiency of element detection are improved. Relates to a business link element detection method and device, computer equipment and a storage medium, and the method comprises the following steps: obtaining a to-be-detected text, and preprocessing the to-be-detected text to obtain a target text; inputting the target text into an element prediction model for element prediction to obtain an element prediction result corresponding to the target text; performing element screening on the element prediction result to obtain a target element corresponding to the target text; and determining a target service corresponding to the target text, and determining an element detection result corresponding to the target text according to the target service and the target element. In addition, the invention also relates to a block chain technology, and the element prediction model can be stored in a block chain.

Description

technical field [0001] The present application relates to the field of artificial intelligence, in particular to a method, device, computer equipment and storage medium for element detection of business links. Background technique [0002] In many business processes, agents need to communicate with customers in accordance with the prescribed business links, so as to meet the requirements of business service quality. In order to improve the quality of business services, for example, after the call between the agent and the customer is over, some call records are randomly selected for manual verification to determine whether the agent communicates with the customer in accordance with the elements in the specified business link. The existing element detection method in the business link is generally to manually detect the call records of the agents to determine whether the call records cover all the elements. However, the manual verification method is not only inefficient, but...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/33G06F16/35
CPCG06F16/35G06F16/3344
Inventor 孙泽烨
Owner CHINA PING AN LIFE INSURANCE CO LTD
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