Event management method

Abstract

The invention relates to the field of event management, in particular to an event management method. The method comprises the following steps: presetting role permission; inputting a case; generating a case; generating case codes; sending the code; case processing; case state updating; and filing the case. According to the event management method, different management permissions can be preset for different users, and the management permissions of the users to the cases can be effectively defined, so that the management modes of the cases are greatly enriched, and the management efficiency of the cases is optimized; case reminding can be sent regularly, the situation that a user does not receive a corresponding case code for case processing within a preset time threshold value is avoided, the user can know whether an unprocessed case exists or not in time, the case processing progress condition and the monitoring work log conveniently, and the case processing timeliness is enhanced; when the case is input, the case part material is input in the information input module, the case information can be automatically filled and generated, the operation is simple, and the use is convenient.

Description

technical field

[0001] The invention relates to the field of event management, in particular to an event management method. Background technique

[0002] Incident management is a critical process that provides organizations with the ability to first detect an incident and then pinpoint the right support resources to resolve the incident as quickly as possible. The process also provides management with accurate information about events affecting the organization so they can determine the necessary support resources and plan for their provision.

[0003] However, when viewing the event progress information, some users need permission to modify or approve the event, and some users only need to view the progress information of the event. It can be seen that in the actual use process, users with different roles need to have different permissions. However, the existing event management system has the defect that only one case code is generated, and different users cannot be grant...

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