Hotel service method, system and equipment based on home evaluation, and storage medium

Abstract

The invention provides a hotel service method, system and device based on home evaluation, and a storage medium, and the method comprises the steps: setting two-dimensional codes at all positions of a hotel, and building a mapping relation table through a hotel server, including the two-dimensional codes and the spatial position mapping relation of the two-dimensional codes; when the mobile terminal scans the two-dimensional code, at least collecting voice information at the mobile terminal to generate a voice packet; at least according to the voice packet and the two-dimensional code, generating a piece of home evaluation information, and sending the home evaluation information to a hotel server; performing voice recognition on the in-house evaluation information to obtain in-house evaluation texts; and executing the hotel service task at least according to the evaluation text. According to the method, the step of confirmation of hotel employees can be avoided through an intelligent living-in-house evaluation processing flow, the living-in-house evaluation is quickly converted into a hotel service task, the response speed of a hotel is greatly increased, the check-in experience of a user is improved, and the labor cost is reduced.

Description

technical field [0001] The present invention relates to the field of hotel management, in particular to a hotel service method, system, device and storage medium based on occupancy evaluation. Background technique [0002] At present, various hotel official websites and network operators have user hotel review modules to collect customer feedback on hotels. Then through manual marking or NLP (Natural Language Semantic Search) methods, various indicators (facilities, locations, traffic, prices, catering, services, etc.) and sentiment classification are obtained through analysis. [0003] Generally, different services of hotels have different quality characteristics, and different quality characteristics meet different needs of guests. Such a hotel will give birth to many types of indicators, and various indicators reflect the different needs of consumers. The hotel quality inspection department , to evaluate the evaluation indicators and improve the service quality. It is t...

AI Technical Summary

Problems solved by technology

[0005] 1. The accuracy of the measurement results of this method depends on the professionalism of the quality inspectors

[0006] 2. For hotel service quality, it cannot be compared with other hotels

The indicators of hotels with different star ratings are relatively vague. For example, it is obviously unreasonable to adopt a unified indicator assessment for 2-star hotels and 5-star hotels

[0007] 3. The efficiency is extremely low. If it is used as a routine regular inspection, the cost is high

[0008] Moreover, studies have shown that compared with offline reviews, online reviews have more negative content, because online is an open environment, and guests are easily influenced by other reviewers, and will behave more aggressively and critically

It is difficult for hotels to control the quality and quantity of online data, resulting in the management or hotel management group not being able to fairly assess departments or individual stores

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