Safety reporting system and method

A security and network system technology, applied in subscriber special services, electrical components, telephone communications, etc., can solve problems such as low efficiency, difficult communication records, lack of comprehensive care, security monitoring initiative, etc., to achieve efficiency and reliability The effect of improving the degree of safety and guaranteeing personal safety

Inactive Publication Date: 2007-03-28
台湾客服科技股份有限公司
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  • Abstract
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Problems solved by technology

However, the efficiency of this method is not high, because the on-duty security monitoring personnel have other tasks to take into account, and they cannot fully focus on answering the security reports of the returning personnel using the phone, and it is not easy to make a complete communication record in real time, or provide real-time information for off-duty personnel. assistance, and the compilation and production of reports is time-consuming and labor-intensive
[0003] Secondly, this manual safety reporting process is a relatively passive method. Often, the on-duty safety monitoring personnel have to stay in the monitoring center such as the company, and wait for the off-duty personnel to report one by one. The channel is sure whether it is safe or not, so it lacks the initiative of comprehensive care and safety monitoring for each personnel

Method used

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  • Safety reporting system and method
  • Safety reporting system and method

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Embodiment Construction

[0053] At first as shown in Figure 1, according to a preferred embodiment of the present invention, a kind of safety report system 10 is provided, connect at least one user end ( That is, the telephone device 1 of the person who needs security monitoring), wherein the telephone device 1 can be a mobile phone or a local telephone with a contact number.

[0054] The safety report system 10 is located in a monitoring center such as the company to which the user terminal belongs, and mainly includes: an information processing unit 128, a web server (Web server) 130, a monitoring terminal (MonitoringTerminal) 140, an outbound server (Outbound Server) ) 180, a short message system 155 and a monitoring terminal 150.

[0055] The above-mentioned information processing unit 128 is composed of a private branch exchange (PBX: Private Branch Exchange) 110 and a voice system 120 to connect the above-mentioned public switched telephone network system 8, wherein the voice system 120 can be a...

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Abstract

A kind of security respond system and approach is connected with at least one user terminal through network system, includes: message processing cells, network server, working data-base, monitor terminal, outcall system, SMS system and monitor. The system and approach is convenient for long-distance user making use of network telephone or internet to deliver special format respond message which can be automatically recorded in the data-base with no worrying about losing messages, so it can more effective and reliable to monitor the user module in total safety. Besides, the invention can utilize network server to monitor if there is user not respond periodically and to confirm the safety of user terminal without respond by dialing system or sending a message to the monitoring end.

Description

technical field [0001] The present invention relates to a safety reporting system and method, and in particular to a safety reporting system and method for automatically monitoring the safety of all personnel. Background technique [0002] The problem of poor law and order in today's society is becoming more and more serious, especially for those who are often on night shifts and need to take the risk of returning home at night, such as customer service personnel. There seems to be no other better solution than to be more careful in terms of safety. At present, some companies with certain systems have established a manual safety return process to ensure the personal safety of their employees, and even the personal safety of customers. The safety reporting process of this manual method is nothing more than: when the personnel leave work or return home safely, they use their mobile phones or local calls to call back to the company to inform the personnel on duty at night or t...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M11/00H04M3/42
Inventor 黄上哲黄靖文曾世忠祈亚文苏东城
Owner 台湾客服科技股份有限公司
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