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Coalescence of voice mail systems

a voice mail system and coalescence technology, applied in the field of telecommunications systems, can solve the problems of multiple voice mail boxes, burden on individual access to each of these voice mail systems, and blurred technology used in the implementation of these various telecommunications devices

Inactive Publication Date: 2007-09-06
IBM CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Benefits of technology

The present invention is a voice mail broker that can communicate with different types of voice mail systems. It uses interface adapters to connect with each system and allows users to access their voice mail systems through the broker. This means users can listen to and manage their voice mail systems using the broker, regardless of the type of device they use. The technical effect of this invention is improved access and management of voice mail systems for users.

Problems solved by technology

Further, the technologies used to implement these various telecommunications devices have begun to blur together, mostly because of the digital transformation of telephone systems.
A problem that has surfaced as a result of the foregoing is the proliferation of multiple voice mail boxes associated with each of these telecommunication devices.
Having to individually access each of these voice mail systems can be a burden.

Method used

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  • Coalescence of voice mail systems
  • Coalescence of voice mail systems
  • Coalescence of voice mail systems

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Embodiment Construction

[0014] In the following description, numerous specific details are set forth such as specific network configurations, etc. to provide a thorough understanding of the present invention. However, it will be obvious to those skilled in the art that the present invention may be practiced without such specific details. In other instances, well-known circuits have been shown in block diagram form in order not to obscure the present invention in unnecessary detail. For the most part, details concerning timing considerations and the like have been omitted inasmuch as such details are not necessary to obtain a complete understanding of the present invention and are within the skills of persons of ordinary skill in the relevant art.

[0015]FIG. 1 illustrates an exemplary configuration where a voice mail broker communicates with a plurality of voice mail systems to enable a user to access and manipulate all of such voice mail systems. Though the system illustrated in FIG. 1 shows several differ...

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Abstract

A coalescence voice mail service provider enables a user to access all of the user's voice mail systems implemented within the various telecommunications systems the user has accounts with. Using any one of the telecommunications devices of the user, the user accesses voice mail from any one or more of the user's cell phone, home phone, work phone, PDA, home computer and work computer. A voice mail broker communicates with each of these different voice mail systems to collect voice mail messages and send messaging for manipulating such voice mail messages to and from each of the telecommunications systems. Such a system provides the user with a single interface for accessing the user's diverse voice mail systems.

Description

TECHNICAL FIELD [0001] The present invention relates in general to telecommunications systems, and in particular, to voice mail systems. BACKGROUND INFORMATION [0002] Voice mail systems have evolved over the years from simple answering machines using cassette tape cartridges to today's fully digital software driven systems, which have become an essential part of both our personal and business lives. Additionally, our tools for communicating with each other have multiplied to where it is not uncommon for a person to have a home phone, work phone, cell phone, home computer, work computer, and a PDA, such as a Blackberry™ or other handheld device. Even stay-at-home moms will communicate with friends, school, children and spouses using the home phone, their cell phone, and their home computer. [0003] Further, the technologies used to implement these various telecommunications devices have begun to blur together, mostly because of the digital transformation of telephone systems. A still ...

Claims

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Application Information

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Patent Type & Authority Applications(United States)
IPC IPC(8): H04M1/64
CPCH04M3/53333H04M3/53325
Inventor HAGALE, ANTHONY RICHARDKELLEY, JASON E.ROZICH, RYANWILLIAMSON, PAUL STUART
Owner IBM CORP
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