Systems and methods for visualizing a call over network

Abstract

Systems and methods for visualization of a call over network (CON) are provided. In some embodiments, the visualization of a call over network may be effectuated by three functionalities: a readiness dialog box that enables the facilitation of the call, the inclusion of visualization and participant features within the call, and a visualized summary after the call. The readiness dialog box is presented to the callers prior to the onset of the call. It presents the other participant's and their status. It also enables the caller to send messages (both preconfigured and customized) to the other participants. Once sufficient participants have joined, the call may start. Once the call starts, it may be visualized by displaying on a single or multi channels, which caller is speaking, and any additional indications they may be providing. The caller may likewise be provided a set of participant features that allow the user to interact with the call. After the call concludes, a visualized summary of the call can then be generated. The summary includes any of the recording, transcriptions, scenario information, speaker information and the duration each speaker was talking, etc.

Description

CROSS REFERENCE TO RELATED APPLICATIONS[0001]This application claims the benefit of and is a continuation-in-part of co-pending U.S. provisional application No. 62 / 018,520 filed Jun. 27, 2014 by Bin Zhao et al. entitled “Systems and Methods for Visualizing a Call Over Network”, (Attorney Docket No. AGR-1401-P), which application is incorporated in its entirety by this reference.[0002]This application also claims the benefit of and is a continuation-in-part of co-pending U.S. provisional application No. 62 / 018,522 filed Jun. 27, 2014 by Bin Zhao et al. entitled “Systems and Methods for Improved Quality of a Visualized Call Over Network”, (Attorney Docket No. AGR-1402-P), which is incorporated herein in its entirety by this reference.[0003]Further, this application is related to co-pending U.S. application Ser. No. ______, (Attorney Docket No. AGR-1402-US) filed Sep. 29, 2014, entitled “Systems and Methods for Improved Quality of a Visualized Call Over Network Through Pathway Testing”...

AI Technical Summary

Benefits of technology

The present invention provides systems and methods for visualizing calls over a network, which improve call conferencing capabilities. This results in better understanding among participants and enhanced summarization and sharing of the visualized call.

Problems solved by technology

Additionally, these existing systems simply drop the call if the timing and / or quality gets below a threshold.

Here schedules are often difficult to coordinate, and as such the need to communicate via that medium, and at that time, are magnified.

All of these drawbacks to existing CON systems requires that callers repeat information more often, and reduces efficiency for all members.

Moreover, in the extreme situation of a badly compromised network connection, existing CON systems are rendered inoperable.

Impatient participants that have a good connection may quickly lose interest in the conversation as the pace seems unbearably slow, or as the calls are dropped.

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