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Call switching method and system

A call transfer and transfer technology, applied in the field of communications, can solve the problems of inability to transfer emails, short messages, and a single transfer method, and achieve the effect of flexible billing

Inactive Publication Date: 2008-04-09
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0008] The present invention provides a call transfer method and system, which are used to solve the problem that in the existing call transfer method, the transfer mode is single and cannot be transferred by mail or short message

Method used

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  • Call switching method and system

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Embodiment Construction

[0028] The main technical idea of ​​the call forwarding method and system of the present invention is that after the user dials the service access number to access the call forwarding system, the call forwarding system inquires the target number group to be forwarded according to the forwarding request sent by the user, through Initiate a call to the target user or send a text message or email to complete the call transfer. After the call transfer is successful, the call transfer system can charge the transfer according to the preset charging policy. The invention enriches the ways of transferring services, can carry out the transferring in the form of telephone, mail and short message, and can carry out flexible billing for the transferred calling and called at the same time.

[0029] The specific implementation of the present invention will be further described in detail below in conjunction with each accompanying drawing.

[0030] Please refer to Fig. 1, this figure is the ...

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Abstract

The invention discloses a call transfer method and a system. The method comprises the steps that: a user dials a business access number to call into a call transfer system, which then searches out the required target number group according to the users' transfer requirement and realizes the call transfer by calling or sending a message or an e-mail to a target user; after the call transfer is completed, the call transfer system charges for the call transfer according to the pre-billing. The system comprises a query call-out module and a charge module. The invention enriches the call transfer business mode by calling, sending the e-mail and the message, and at the same time realizes flexible charge for the transferred calling party and called party.

Description

technical field [0001] The present invention relates to the communication field, in particular to a call transfer method and system. Background technique [0002] The call transfer service is a service in which after a user dials a service access number, he or she will be automatically or manually guided to the called party to be transferred, and complete the call connection between the user and the transferred called party. As long as any forwarded number has signed a forwarding service agreement with the operator, the operator's users can enjoy this service. The user only needs to remember an access number, and the merchant with the forwarded number does not need to Worry about not having an easy-to-remember number, so that users get convenience and businesses get business opportunities. [0003] There are usually two transfer methods, one is automatic transfer, in which the user calls the service access number through the phone, and according to the voice navigation prom...

Claims

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Application Information

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IPC IPC(8): H04M3/54H04Q7/22H04L12/58
Inventor 杜学明
Owner ZTE CORP
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