Service operation support standby system

An operation support system and operation support technology, applied in subscriber special services, safety devices, electrical components, etc., can solve problems such as long time, long process, and unfavorable customer satisfaction, so as to reduce process and time, improve efficiency, and improve The effect of customer satisfaction
CN101159889AInactive Publication Date: 2008-04-09CHINA MOBILE GRP GUANGDONG CO LTD
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Patent Information

Authority / Receiving Office
CN Β· China
Patent Type
Applications(China)
Current Assignee / Owner
CHINA MOBILE GRP GUANGDONG CO LTD
Publication Date
2008-04-09
Estimated Expiration
Not applicable Β· inactive patent

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Abstract

The inventive embodiment discloses a business operation support and backup system, which includes a client side business support platform, used to receive operation orders of authority management on users, business dealing operation orders input by users, operation orders requiring user's all operations and user's configuration information, and operation orders of batch processing on user's business request; an operation support system server, used to respond to all operation orders sent by the client side business support platform; and an interface message processor unit, connected with the client side business support platform and the operation support system server respectively, used to transmit the interactive information between the client side business support platform and the operation support system server. The adoption of the invention has the advantages of task completion procedure and time decrease, efficiency improvement and great client's satisfaction promotion.
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Description

Technical field

[0001] The invention relates to the field of communication operations, in particular to a business operation support backup system. Background technique

[0002] As we all know, the Business Operation Surporting System (BOSS) is the main support system for front-end business operations. At present, when the BOSS system fails, the functions performed by the BOSS system need to be dispatched by the front desk operator to the background, then to the CSSA room for inspection, and finally to the network maintenance center for processing. In this way, multiple departments are involved, and the process is long. Long time and low efficiency are not conducive to the improvement of customer satisfaction. Summary of the invention

[0003] The technical problem to be solved by the embodiments of the present invention is to provide a business operation support backup system, which can replace the work of the business operation support system, reduces the task completion proce...

Claims

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