Looking for breakthrough ideas for innovation challenges? Try Patsnap Eureka!

Upgrading method and system of computer telecommunication integrated device

A technology for integrating equipment and computers, which is applied to the upgrading method and system field of computer telecommunications integration equipment, can solve problems such as failure to connect calls by agents, and achieve the effect of improving customer service quality

Inactive Publication Date: 2010-02-10
孙伟玲
View PDF0 Cites 8 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Aiming at the problem in the related art that only one CTI server is running at the same time when the CTI equipment is upgraded, the call cannot be connected when the agent is in a non-idle state, the present invention is proposed. For this reason, the main purpose of the present invention is to provide a Improved equipment upgrade method and system to solve at least one of the above problems

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Upgrading method and system of computer telecommunication integrated device
  • Upgrading method and system of computer telecommunication integrated device
  • Upgrading method and system of computer telecommunication integrated device

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0019] Functional Overview

[0020] Considering the problem that when CTI equipment is upgraded in the related art, only one CTI server is running at the same time, and the call cannot be connected when the agent is not in an idle state, the embodiment of the present invention provides an upgrade of a computer integrated equipment The solution is to set up two CTI devices with active and standby redundancy in the NGCC system. The above two CTI devices can be two different servers or different software modules of the same server, as long as the IP address or port number is different. . After the two CTI devices are started, they send status detection messages to each other regularly. The CTI device that is started first is the master, and the CTI device that is started later is the standby. Then, register to the automatic call distribution module (automatic call distribution device), and the registration message includes the active / standby status of the CTI device.

[0021] Under ...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The invention discloses an upgrading method and a system of a computer telecommunication integrated device. In the method, a mainly-used computer telecommunication integrated device (CTI device) and astandby CTI device are respectively registered to an automatic calling distribution device; when the computer telecommunication integrated device is upgraded, one or a plurality of seats in non-idlestate keep connected with the mainly-used CTI device; when one or a plurality of seats are in non-idle state, one or a plurality of seats sign out the mainly-used CTI device and sign into the standbyCTI device which finishes upgrading. According to the technical scheme provided by the invention, the problems that only one CTI server operates at the same time when relevant technology upgrades theCTI device and calling can not continually carry out when the seat is in the non-idle state can be solved, so that user calling and communication can not be affected when the CTI device is upgraded, and the user servicing quality can be improved.

Description

Technical field [0001] The present invention relates to the field of communications, in particular to a method and system for upgrading computer telecommunication integrated equipment. Background technique [0002] Call Center, also known as customer service center, is a comprehensive information service system based on computer communication integration technology, making full use of the multiple functions of communication network and computer network, and connecting with the enterprise. It is a group of A special system for agents or business representatives of the company to process incoming calls and make calls to contact users. The call center can provide users with a variety of services such as telephone, fax, e-mail, etc. It is mainly used to deal with the requirements, doubts, complaints, suggestions and inquiries put forward by users to the enterprise. For example, the customer service center in the telecommunications industry calls 10000, financial The number of custom...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24H04L1/22H04M3/22H04M3/51
CPCH04L41/082H04M3/42323H04M2203/052H04M3/22H04M3/5183
Inventor 范占华
Owner 孙伟玲
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Patsnap Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Patsnap Eureka Blog
Learn More
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic, Popular Technical Reports.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap|About US| Contact US: help@patsnap.com