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Method and system for realizing mobile phone remote service and mobile phone remote service center

A remote service and mobile phone technology, applied in the field of communication, can solve problems that affect users' management and use of mobile phones, and achieve the effect of convenient use

Active Publication Date: 2016-05-18
高信达(宁波)通信设备制造有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] The current mobile phones have a variety of functions, and the installed software is also diverse. Although the needs of users for different performances of mobile phones are met, due to the continuous acceleration of mobile phone software updates and the continuous birth of new technologies and functions, users often Various problems are encountered in the process of updating, upgrading, downloading, etc. of mobile phone software. If they cannot be solved in time, it will affect the management and use of mobile phones by users.
However, in the prior art, there is no technology that can solve these problems in time

Method used

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  • Method and system for realizing mobile phone remote service and mobile phone remote service center
  • Method and system for realizing mobile phone remote service and mobile phone remote service center
  • Method and system for realizing mobile phone remote service and mobile phone remote service center

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0036] The flow of the method for realizing mobile phone remote service disclosed in this embodiment is as follows: figure 1 shown, including:

[0037] Step S101, receiving the service request including the mobile phone user identification code sent by the service request sender;

[0038] The sending end of the service request can be a mobile phone or a computer connected to the mobile phone. In addition to the content of the request, the service request also includes the mobile phone user identification code corresponding to the mobile phone or computer. service request, then the mobile phone subscriber identification code is the mobile phone service code. The mobile phone service code can be the mobile phone number of the mobile phone, and can also be a pre-set corresponding to the mobile phone number to provide the user with a dedicated user identification code, as long as the mobile phone that sends the request can be found according to the service code. If a computer co...

Embodiment 2

[0045] The flow of the method for realizing mobile phone remote service disclosed in this embodiment is as follows: figure 2 shown, including:

[0046] Step S201, receiving the service request including the mobile phone user identification code sent by the service request sender;

[0047] Step S202, judging whether the mobile phone user identification code includes an IP address in addition to the mobile phone service code, if so, execute step S203a, if not, execute step S203b;

[0048] That is, it is judged whether the request sending end is a mobile phone or a computer connected to the mobile phone.

[0049] Step S203a, according to the IP address, establishing a connection between computers corresponding to the IP address;

[0050] The corresponding computer is found according to the IP address, and the connection between the computers corresponding to the IP address is established through the Internet, or through a local area network.

[0051] Step S203b, according to ...

Embodiment 3

[0057] The flow of the method for realizing mobile phone remote service disclosed in this embodiment is as follows: image 3 shown, including:

[0058] Step S301, receiving the service request including the mobile phone user identification code sent by the service request sender;

[0059] Assume that the request at this time is a software upgrade.

[0060] Step S302, judging whether the mobile phone user identification code includes an IP address in addition to the mobile phone service code, if so, execute step S303a, if not, execute step S303b;

[0061] That is, it is judged whether the request sending end is a mobile phone or a computer connected to the mobile phone.

[0062] Step S303a, judging whether the service request includes the type of connection establishment, if yes, execute step S304a, if not, execute step S305a;

[0063] Step S304a, establishing a connection between computers corresponding to the IP address according to the type included in the service request...

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Abstract

The invention discloses a method and system for realizing mobile phone remote service and a mobile phone remote service center, which include: receiving a service request including a mobile phone user identification code sent by a service request sending end; contact with the sending end of the service request; perform relevant service operations to the sending end of the service request according to the content of the service request. The method for realizing mobile phone remote service disclosed in the embodiment of the present invention establishes a connection with the service center by identifying the mobile phone user identification code of the mobile phone user, so that the service center can perform corresponding operations on the mobile phone according to the service request content sent by the user, so as to solve the problems faced by the user. The problem. The method can solve the problems encountered by the user quickly and in real time, and is convenient for the user to use.

Description

technical field [0001] The invention relates to the technical field of communication, in particular to a method and a system for realizing remote service of a mobile phone and a remote service center for a mobile phone. Background technique [0002] The current mobile phones have a variety of functions, and the installed software is also diverse. Although the needs of users for different performances of mobile phones are met, due to the continuous acceleration of mobile phone software updates and the continuous birth of new technologies and functions, users often Various problems are encountered in the process of updating, upgrading, and downloading of mobile phone software. If they cannot be solved in time, it will affect the management and use of mobile phones by users. However, in the prior art, there is no technology that can solve these problems in time. Contents of the invention [0003] In view of this, the present invention provides a method and system for realizi...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04W8/20
Inventor 黄卫夏京东
Owner 高信达(宁波)通信设备制造有限公司
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