Intelligent dialing control system and control method thereof

A control system and intelligent technology, which is applied in the field of communication, can solve the problems such as the number dialing efficiency is not involved, so as to improve the accuracy of prediction, improve the efficiency of use, and prevent the link from being empty or the transmission of no information.

Active Publication Date: 2013-02-20
SHANGHAI ELITE ELECTRONICS COMMERCE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

However, this prior art predicts the possible outgoing dialing numbers and reduces the time for selecting the outgoing dialing numbers, but does not involve the actual dialing efficiency of the numbers.

Method used

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  • Intelligent dialing control system and control method thereof
  • Intelligent dialing control system and control method thereof

Examples

Experimental program
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Embodiment 1

[0032] Such as figure 1 As shown, this embodiment includes: including: historical performance data acquisition module, real-time performance data acquisition module, real-time environmental data acquisition module, auxiliary dialing module, emergency protection module and several dialing units, wherein: historical performance data acquisition module and real-time The performance data collection module is respectively connected with the local database of the dialing unit and collects performance data. The real-time environment data collection module is connected with the exchange (ACD) and the call center system and transmits real-time environment data. The historical data information and the real-time data information from the real-time performance data acquisition module are weighted and averaged to obtain online data, and then combined with the real-time environmental data from the real-time environmental data acquisition module to predict the dialing number and transmit the ...

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PUM

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Abstract

The invention relates to an intelligent dialing control system and a method thereof in the field of communication technology. The system comprises a historical performance data acquisition module, a real-time performance data acquisition module, a real-time environmental data acquisition module, an auxiliary dialing module, an emergency protection module and a plurality of dialing units. Various factors affecting the efficiency of an outbound dialing system are fully considered, average values of different time durations of the various factors are acquired in real time by a large amount of statistical analysis for historical data and by means of modern computer technology, and the influence of the quality and the business of currently dialed data on the actual duration of each dialed phone can be accurately reflected by the average values, so that the optimal outbound dialing rate of each moment is more accurately calculated.

Description

technical field [0001] The present invention relates to a device and method in the technical field of communication, in particular to an intelligent dialing control system and a control method thereof. Background technique [0002] At present, there are many dial-up assistance systems on the market, but the quality is uneven. The reason is that at any point in time, how many calls should the system make to maximize the work of the dial-up unit on the premise of ensuring customer satisfaction? efficiency. Because of the difference in data quality (dialing rate, number accuracy), service time (actual call time when the customer accepts the service and not accepting the service), and personnel quality (dialing unit proficiency, call skills) of different outbound activities How to maximize the efficiency of personnel calls under the influence of many factors: actual call time / working time. It is the core criterion for predicting whether the dialing system is excellent. [000...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M1/26H04M3/50
Inventor 俞晓斌
Owner SHANGHAI ELITE ELECTRONICS COMMERCE CO LTD
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