Health service provision method, call center and system

A call center and healthy technology, applied in the computer field, can solve problems such as the inability to refer to user historical files and the inability for users to accurately select artificial seats

Active Publication Date: 2017-05-10
HUAWEI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] In order to solve the problem that it is impossible to accurately select a suitable artificial seat for the user, and the artificial seat cannot refer to the historical files of the user in the past when seeing a doctor, the embodiment of the present invention provides a method for providing health services, a call center and a system

Method used

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  • Health service provision method, call center and system
  • Health service provision method, call center and system
  • Health service provision method, call center and system

Examples

Experimental program
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Effect test

Embodiment 1

[0037] See figure 2 , which shows a method flowchart of a health service providing method, which can be used to provide users with remote health services in a health service system. The specific process of the health service providing method provided in this embodiment may include:

[0038] Step 101, receiving the call request sent by the user through the detection device, the call request carries the user's unique identifier;

[0039] Step 102, obtain the corresponding user health file according to the user unique identifier, and determine the agent terminal called by the user according to the user health file;

[0040] Specifically, the user health file contains one or more pieces of user health data. The user health data may contain information that can indicate the agent terminal that the user calls, such as the information of the artificial agent for the doctor, the information of the department for the doctor, and the user's physiological index data. The call center T...

Embodiment 2

[0045] See image 3 , which shows a flow chart of a method for providing health services. The method can be used to provide users with remote health services in a health service system including a call center, a health center, a detection device, and an agent terminal. Specifically, reference can be made to Figure 11 The health service delivery system shown. The specific process of the health service providing method provided in this embodiment may include:

[0046] Step 201, the call center receives the call request sent by the user through the detection device, and the call request carries the user's unique identifier;

[0047] Specifically, after the user uses detection equipment such as a blood pressure monitor, blood glucose meter, and electrocardiometer to perform detection, the user can send a request for calling an artificial agent to the call center through the detection equipment, and the request carries a user unique identifier; among them, the user unique identif...

Embodiment 3

[0071] See Figure 4 , which shows a method flowchart of a health record management method, which can be used in such as Figure 11 Manage user health records in the health service system shown. The health record management method provided by the embodiment of the present invention may include:

[0072] Step 301, the health center respectively receives the detection data of the detection equipment sent by the detection equipment and the medical treatment data of the artificial agent sent by the agent terminal;

[0073] Among them, when the detection device sends the detection data of the detection device to the health center, it will also send the user's unique identifier at the same time; similarly, when the agent terminal sends the artificial agent's medical treatment data to the health center, it will also send the user's unique identifier at the same time.

[0074] Step 302, storing the detection data of the detection equipment and the medical consultation data of the ar...

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Abstract

The invention discloses a health service providing method, a call center and a system, belonging to the communication field. The method includes: receiving a call request sent by a user through a detection device, the call request carrying a user unique identifier; obtaining a corresponding user health record according to the user unique identifier, and determining the user health record according to the user health record. The agent terminal of the call; establishing the communication link between the detection device and the agent terminal, so that the artificial agent can provide health service to the user through the agent terminal. The present invention obtains the corresponding user's health file from the health center according to the user's unique identifier, and determines the agent terminal called by the user according to the user's health file, so as to solve the problem of being unable to accurately select a suitable artificial agent for the user, and achieve the purpose of automatically selecting the agent terminal .

Description

technical field [0001] The invention relates to the computer field, in particular to a health service providing method, call center and system. Background technique [0002] With the improvement of people's living standards, chronic diseases such as hypertension, coronary heart disease and hyperglycemia have gradually become the biggest killers that threaten people's lives and health. As people pay more attention to such diseases, blood pressure monitors, blood glucose meters and The penetration rate of testing equipment such as electrocardiographs in families is also increasing. Limited to the lack of professional knowledge in medicine, people need to use targeted telehealth services to keep abreast of their health status. [0003] See figure 1 , which shows a system configuration diagram of an existing telehealth service system, the telehealth service system includes a medical instrument 10, a diagnosis terminal 20, and a telemedicine server 30 storing user detection inf...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L29/08H04M3/51G06F19/00G16H40/67
CPCG16H10/60G16H40/67
Inventor 蒋云超李立达傅曙光
Owner HUAWEI TECH CO LTD
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