Intelligent chain VIP customer service system based on human characteristics

Abstract

The invention discloses an intelligent chain VIP customer service system based on human characteristics. The system comprises an identity recognition module, an intelligent reminding module and a consumer shopping record and analysis module. The identity recognition module is composed of a 3D depth camera, two high-definition cameras, a processor, and face recognition modules, a height and body shape recognition module, a customer database, a wireless transmission module and a customer information transmission module which are connected with the processor; the intelligent reminding module is composed of a guest welcoming toy, a transmission module, a portable small information receiving module, a wireless headphone, a liquid crystal display, a processor and an alarm module; and the consumer shopping record and analysis module is composed of a face recognition instrument, a data record and analysis module, a processor, a customer database, an information transmission module and a mobile phone text message reminding module. The invention provides a new platform for chain VIP customer recognition and intelligent shopping.

Description

technical field [0001] The invention relates to the field of information technology security, in particular to an intelligent service system for VIP customers of chain organizations based on human body characteristics. Background technique [0002] Today's Chinese consumer market is full of vitality, and consumers are playing an increasingly important role in the market. With the application of science and technology in the field of consumer behavior analysis, consumer behavior analysis has developed rapidly. In terms of service competition, the "consumer-centered" service concept has gradually become the core element of the competitiveness of modern enterprises. Identification, so as to better manage customer relationships and provide better services for VIP customers, has become the key to an enterprise's invincible position. [0003] Traditional VIP identification is mainly realized through membership cards, which have the characteristics of poor portability and easy lo...

AI Technical Summary

Problems solved by technology

Ferris Co., Ltd., Shenzhen Renqin Technology Co., Ltd., Shenzhen Kepa Information Technology Co., Ltd., and Haolong Intelligent Technology (Shanghai) Co., Ltd. have implemented a preliminary face-based VIP personnel identification and management system, but at this stage most Face recognition systems are all short-distance (<2m) face recognition under controlled conditions, requiring users to approach the camera in a frontal posture. And the above-mentioned identity recognition device has poor reliability because it only judges the identity of the customer from the face and fingerprint features. Unable to recognize multiple people at the same time

Therefore, it cannot meet the requirements of medium and long-distance face recognition, and cannot be applied in shopping malls and large chain institutions.

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