The invention provides an intelligent mall management system based on the internet of things. The intelligent mall management system comprises a shopping guide system, a merchant prediction system, an entity shop internet-of-things system, a preferential promotion system, an ordering and queuing system, a payment system, a bonus point management system, a finding and sharing system, an entity service system, a center processing system, an information transmission system and a user terminal system. The intelligent mall management system has the advantages that customers can be directly guided by a mobile phone or a touch screen to conduct shopping, or online queuing or shopping, and shopping and consumption are facilitated; payment is conducted in multiple modes, and consumption strength is enhanced; sharing and promotion can be conducted through the internet of things, the sales volume and popularity are improved, merchants can know the consumer market timely, and the competitiveness of a shop is improved; meanwhile, the credit of merchants can be inquired and known in a classified mode, and consumers can consume without worry; information transmission of goods delivery, goods exchange or goods returning can be completely in an entity mode through the mobile phone; the total operation activity of shopping malls can be greatly improved through a series of consumption management systems.