Internet of things customer service middleware system aiming at accessing telecom operator customer service system

Abstract

An internet of things customer service middleware system aiming at accessing a telecom operator customer service system is characterized in that a telecom operator customer service center and an internet of things operation enterprise customer service center are connected by a data transmission network and a network safety certification and management module connected with an internet of things customer service system module; three groups of modules, namely the internet of things customer service system module, a data service module and a customer service system accessing standard collecting library module, are connected with a customer service system configuration management platform and a telecom operator customer service system standard collecting management module by a data bus; a customer service system accessing standard collecting library is positioned at the bottom layer and is connected with the data service module positioned in the middle layer; the data service module is connected with the internet of things customer service system module positioned at the upper layer. The internet of things customer service middleware system can help an internet of things operation party to fast structure a perfect customer service system, coding developing quantity is reduced and technical and service guarantee is finally provided for the fast operation and expansion of business.

Description

technical field [0001] The invention relates to the technical field of the Internet of Things, in particular to an Internet of Things customer service management system management and configuration middleware system designed for accessing the customer service system of a telecommunication operator. Background technique [0002] The three major operators of China Mobile, China Telecom and China Unicom all have the most powerful core resources for IoT operations: extensive network coverage resources, mature customer service systems and service outlets. Therefore, they cooperate with telecom operators to integrate operators into the IoT operation platform Among them, jointly realizing the operation of the Internet of Things business has become the fastest and most effective way to successfully operate the Internet of Things project, and this development strategy has also become an effective means to accelerate the development of the Internet of Things in my country. In order to ...

AI Technical Summary

Problems solved by technology

However, the customer service systems of operators in various provinces and cities across the country are developed by many manufacturers, and the development tools and access standards used by each manufacturer are inconsistent. If you are not familiar with the system access standards, it will be difficult to connect with the customer service system of the telecom operator, let alone the sharing and data interoperability of the underlying network

From the perspective of business operation, it is also impossible to obtain the approval of telecom operators, and it is difficult to guarantee the operation and service management of the Internet of Things business

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