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Air conditioner wireless controller, air conditioner, and after-sales service providing method and system of air conditioner

A wireless controller and air conditioner technology, applied in heating and ventilation control systems, heating and ventilation safety systems, space heating and ventilation, etc., can solve problems such as poor user experience, varying descriptions of air conditioners, and lack of professionalism of users , to achieve the effect of reducing communication links, simplifying the transmission process, and improving user experience

Active Publication Date: 2014-06-25
GD MIDEA AIR-CONDITIONING EQUIP CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] However, after the air conditioner has problems in actual use, for example, the display screen cannot display normally and shuts down, the user still needs to contact the customer service staff through the manufacturer's maintenance telephone, and at the same time often encounters in the communication process with the customer service staff The following problem: Due to the lack of professionalism of the users, the descriptions of the problems of the air conditioners vary widely, resulting in the customer service staff being unable to accurately understand the problems of the air conditioners, and thus unable to provide users with accurate and timely services, and the user experience is poor

Method used

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  • Air conditioner wireless controller, air conditioner, and after-sales service providing method and system of air conditioner
  • Air conditioner wireless controller, air conditioner, and after-sales service providing method and system of air conditioner
  • Air conditioner wireless controller, air conditioner, and after-sales service providing method and system of air conditioner

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Embodiment Construction

[0036] Embodiments of the present invention are described in detail below, examples of which are shown in the drawings, wherein the same or similar reference numerals designate the same or similar elements or elements having the same or similar functions throughout. The embodiments described below by referring to the figures are exemplary only for explaining the present invention and should not be construed as limiting the present invention.

[0037]In the description of the present invention, the terms "first" and "second" are only used for descriptive purposes, and cannot be understood as indicating or implying relative importance or implicitly specifying the quantity of indicated technical features. Thus, a feature defined as "first" and "second" may explicitly or implicitly include one or more of these features. In the description of the present invention, "plurality" means two or more, unless otherwise specifically defined.

[0038] In the description of the present inve...

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Abstract

The invention discloses an air conditioner wireless controller, an air conditioner, and an after-sales service providing method and system of the air conditioner. The air conditioner comprises an air conditioner electric controller; the air conditioner electric controller comprises a near communication part, a remote communication part, and a control part connected with both the near communication part and the remote communication part; the near communication part receives photos or videos related to the air conditioner; the remote communication part is connected with the server and transmits the photos or videos to the server according to a command from the control part. The air conditioner according to the embodiments has the advantages that the photos or videos related to the air conditioner are transmitted to the server and more visually reflect the state of the air conditioner, users need not describe problems of the air conditioner to customer service staff, communication steps are fewer, the customer service staff can master the problems that users reflect so as to further provide high-quality services, and user experience is better.

Description

technical field [0001] The invention relates to the technical field of air conditioners, in particular to an air conditioner wireless controller, an air conditioner and a method and system for providing after-sales service thereof. Background technique [0002] Along with the raising of people's living standard, air conditioner has become the necessity of people's daily life. In particular, with the development of electronic technology, communication technology and Internet technology, more and more air conditioners are connected to the Internet of Things, so that people who go out can also know the operation status of the air conditioner at home in real time. [0003] However, after the air conditioner has problems in actual use, for example, the display screen cannot display normally and shuts down, the user still needs to contact the customer service staff through the manufacturer's maintenance telephone, and at the same time often encounters in the communication process ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): F24F11/00G06Q30/00
Inventor 刘阳
Owner GD MIDEA AIR-CONDITIONING EQUIP CO LTD
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