Air conditioner wireless controller, air conditioner, and after-sales service providing method and system of air conditioner

Abstract

The invention discloses an air conditioner wireless controller, an air conditioner, and an after-sales service providing method and system of the air conditioner. The air conditioner comprises an air conditioner electric controller; the air conditioner electric controller comprises a near communication part, a remote communication part, and a control part connected with both the near communication part and the remote communication part; the near communication part receives photos or videos related to the air conditioner; the remote communication part is connected with the server and transmits the photos or videos to the server according to a command from the control part. The air conditioner according to the embodiments has the advantages that the photos or videos related to the air conditioner are transmitted to the server and more visually reflect the state of the air conditioner, users need not describe problems of the air conditioner to customer service staff, communication steps are fewer, the customer service staff can master the problems that users reflect so as to further provide high-quality services, and user experience is better.

Description

technical field [0001] The invention relates to the technical field of air conditioners, in particular to an air conditioner wireless controller, an air conditioner and a method and system for providing after-sales service thereof. Background technique [0002] Along with the raising of people's living standard, air conditioner has become the necessity of people's daily life. In particular, with the development of electronic technology, communication technology and Internet technology, more and more air conditioners are connected to the Internet of Things, so that people who go out can also know the operation status of the air conditioner at home in real time. [0003] However, after the air conditioner has problems in actual use, for example, the display screen cannot display normally and shuts down, the user still needs to contact the customer service staff through the manufacturer's maintenance telephone, and at the same time often encounters in the communication process ...

AI Technical Summary

Problems solved by technology

[0003] However, after the air conditioner has problems in actual use, for example, the display screen cannot display normally and shuts down, the user still needs to contact the customer service staff through the manufacturer's maintenance telephone, and at the same time often encounters in the communication process with the customer service staff The following problem: Due to the lack of professionalism of the users, the descriptions of the problems of the air conditioners vary widely, resulting in the customer service staff being unable to accurately understand the problems of the air conditioners, and thus unable to provide users with accurate and timely services, and the user experience is poor

Images