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Method and system for managing the communication between two users

A calling user and called user technology, applied in the direction of telephone communication, transmission system, device called number record/indicating calling user number, etc. information, etc.

Inactive Publication Date: 2014-07-23
MESSAGENET
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

While this second embodiment does limit the problem of unwanted calls, it still has the disadvantage of unduly limiting the flexibility of the user's communications; therefore, it is only useful for managing emergencies where it is extremely important to be able to reach the called user by any means recommended method
For example, even this second embodiment does not give the called user useful information for deciding whether the call should be answered in dependence on the identity of the calling user

Method used

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  • Method and system for managing the communication between two users
  • Method and system for managing the communication between two users
  • Method and system for managing the communication between two users

Examples

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Embodiment Construction

[0039] figure 1 The management of "click to call" communications by the server 101 of the service provider is illustrated. Server 101 is connected via connection 102 to a digital network that allows devices to exchange data. In this example, connection 102 allows server 101 to connect to the Internet 103 .

[0040] The server 101 gives access to the "click to call" system to multiple users.

[0041] A user 104 has a computer terminal 105 connected to the Internet 103 via a connection 106 . For example, user 104 may have a laptop connected to the Internet through a WiFi system. Alternatively, user 104 may have a smartphone connected to the Internet via WWAN technology.

[0042] The server 101 is adapted to give the terminal 105 access to at least one “click to call” link that can be acted upon by the user 104 .

[0043] In this example, user 104 displays on screen 107 a Web page containing a "click to call" link associated with user 108 that user 104 wishes to call.

[00...

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Abstract

The present invention relates to a method for managing the communication between a calling user (104) and a called user (108), wherein the communication takes place in real time through the Internet network, comprising the steps of: receiving (201, 301, 401, 501, 601) a request to initiate a communication with a called user (108) from a calling user (104); requesting (202, 302, 402, 502, 603) the calling user (104) to provide an identity element; validating (203) the identity element of the calling user (104); transmitting (204, 305, 406, 504, 606) the validated identity element to the called user (108). The present method finds application in the field of "Click-to-call" technologies; in a preferred embodiment, the identity element comprises an e-mail address of the calling user (104), to which a validation element is sent. The present method further concerns a related system for managing the communication between a calling user (104) and a called user (108).

Description

technical field [0001] The present invention relates to a method and system for managing communications between two users over the Internet. [0002] In general, the invention seeks application in the field of Internet communications, in particular voice or telephony Internet communications of the “Click-to-call” type. Background technique [0003] Internet communications have become widespread and use many different technologies. Available Internet communication technologies include so-called "click-to-call" technologies, where a user can click on an element shown on a Web page to request an instant connection to another user in real time. Typically, this communication takes place by voice (eg, through the Voice over IP (VoIP) protocol), and thus is similar to a traditional telephone or video phone call. [0004] Among the variations of this "click to call" technique, the most interesting one allows a calling user to click on a web link to establish a voice connection to ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/06H04M3/436
CPCH04M1/2535H04M1/57H04M1/663H04M1/665H04L65/1079H04L65/1069H04M7/003H04M7/0075
Inventor M.A.菲奧伦蒂诺A.M.加尔里
Owner MESSAGENET
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