Intelligent operation and maintenance service foundation platform

Abstract

The invention provides an intelligent operation and maintenance service foundation platform. The intelligent operation and maintenance service foundation platform comprises an operation and maintenance company service evaluation server (1), a service eval

Description

technical field [0001] The invention relates to the field of IT operation and maintenance services, in particular to a basic platform for intelligent operation and maintenance services. Background technique [0002] With the in-depth development of information construction, the IT operation and maintenance service industry is undergoing profound changes, from service requirements to business models; Key infrastructure for construction and operation; on the other hand, information technology innovation continues to accelerate, new products, new services, and new formats emerge in large numbers, transformation, scale, and replacement are quickly implemented, and professional, large-scale, and independent service providers The market is becoming more and more mature; service evaluation, as an important part of service business development, not only runs through the whole process of service project establishment, implementation, summary and acceptance, but also may involve infor...

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Problems solved by technology

[0002] With the in-depth development of information construction, the IT operation and maintenance service industry is undergoing profound changes, from service requirements to business models; Key infrastructure for construction and operation; on the other hand, information technology innovation continues to accelerate, new products, new services, and new formats emerge in large numbers, transformation, scale, and replacement are quickly implemented, and professional, large-scale, and independent service providers The market is becoming more and more mature; service evaluation, as an important part of service business development, not only runs through the whole process of service project establishment, implementation, summary and acceptance, but also may involve information system owners, equipment suppliers, integration service providers and other parties, not only service providers An important means to improve service quality, an important reference for improving service operation design, and an important way for in-depth interaction with related parties; none of the existing operation and maintenance service tools and systems has a dedicated and independent service evaluation system, not only service evaluation information Limited, for example, key indicators only exist in the business system, and service evaluation channels are scarce, and the utilization rate of existing service evaluation channels is not high, for example, the service evaluator cannot be reused with existing equipment such as business systems and mobile terminals

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